Comparison

TrustYou vs TrekIT Passenger

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

TrustYou

This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.

Highlights
  • Manage online reviews
  • Analyze guest satisfaction surveys
  • Respond directly to reviews
  • Track reputation scores
  • Benchmark against competitors
  • Real-time guest messaging
  • Push notifications for new reviews
Features
Read full description

TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include: Review Management * Access all of your online reviews for all of your hotels * Read your guest satisfaction surveys * Find all of your reviews in one inbox * Respond directly to reviews from the app Reputation Analysis * See your overall and performance score for your hotels * Analyze by semantic categories (eg. scores for rooms, food, service, etc.) * Identify positive and negative trends with Impact Scores * Benchmark against competitors * Understand your performance trends over time * View your NPS score Live Experience * Receive guest messages and Live Survey reviews in real time * Receive push notifications when new messages or Live reviews arrive * Send replies directly within the app * Add or remove Teams from conversations * Send and receive images and files * Forward messages to your own internal Team Chat * Have 1:1 conversations or coordinate with your whole team in a group chat. New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license. Languages: English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.

About

TrekIT Passenger

Book non-emergency medical transportation with ease. Select your pickup, drop-off, and desired time to find the best vehicle option. Offers real-time tracking and flexible payment methods.

Highlights
  • Book non-emergency medical transport
  • Select origin, destination, and time
  • Real-time location tracking
  • Flexible payment modes
  • Wide choice of vehicle classes
  • Secure data communication
Features
Read full description

TrekIT- A flexible app to book Non-Emergency Medical Transport With TrekIT booking a VEHICLE FOR YOUR Transportation needs is now simpler than ever before. By picking your preferred point of origin, destination, and time, TrekIT rapidly processes thousands of available options and picks the one that best suits you. TrekIT values privacy and ensures data, down to the last bit, is communicated through industry-standard secure channels. Along with real-time location tracking, you also have a choice of flexible payment modes. TrekIT, with its failsafe network, ensures accessibility from anywhere and anytime. You also have a wide choice of classes, that run from Cabs, Sedans, Sports Utility Vehicles, Wheel Chair Accessible Vehicles, Vans to Ambulatory, and Stretcher service vehicles, to pick from.

Screenshots

TrustYou4 screens
TrekIT Passenger4 screens

Verdict

The call

The clearest difference is rating: TrustYou at 4.0 against TrekIT Passenger's 2.7. TrustYou also leads on iOS requirement (11.0 vs 15.6). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

TrustYou holds the better App Store score, 4.0 against 2.7. Both are backed by a comparable volume of ratings — 64 and 24 respectively. Written reviews point the same way: 33% of TrustYou's written reviews are positive against 29% of TrekIT Passenger's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

Scorecard2 real differences · 8 level
TrustYou versus TrekIT Passenger: the parameters behind the verdict, then further details
ParameterTrustYouTrekIT Passenger
PriceFreeFree
Rating4.0 (64 ratings) — better2.7 (24 ratings)
Positive reviews32.6% of reviews — better28.6% of reviews
Number of ratings64 — better24
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS11.0 — better15.6
Further details — not scored
Size38 MB81 MB
Age rating4+4+
DeveloperTrustYou GmbHTrekCars

Customer experience

TrustYou

All ratings60 ratings
Positive71.7%
Neutral1.7%
Negative26.7%
Written reviews86 reviews
Positive32.6%
Neutral7.0%
Negative60.5%

TrekIT Passenger

All ratings24 ratings
Positive33.3%
Neutral8.3%
Negative58.3%
Written reviews14 reviews
Positive28.6%
Neutral7.1%
Negative64.3%

In-app purchases

None

TrustYou

No in-app purchases

None

TrekIT Passenger

No in-app purchases

Questions

Is TrustYou free?
TrustYou is free to download, with no in-app purchases.
Is TrekIT Passenger free?
TrekIT Passenger is free to download, with no in-app purchases.
Which has better reviews, TrustYou or TrekIT Passenger?
TrustYou is rated higher. TrustYou averages 4.0 out of 5 from 64 ratings, while TrekIT Passenger averages 2.7 from 24 ratings.
Do TrustYou or TrekIT Passenger have ads?
Neither TrustYou nor TrekIT Passenger shows ads.
Which is updated more often, TrustYou or TrekIT Passenger?
TrustYou ships an update every 3 weeks, and TrekIT Passenger every 3 weeks. Most recently, TrustYou was updated on November 1, 2026 and TrekIT Passenger on November 3, 2026.

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