SAP Agentry Client vs ServiceNow Agent

The SAP Agentry Client V7 mobile app for iPhone and iPad is part of the Agentry framework of SAP Mobile Platform for extending enterprise systems from SAP, IBM, Oracle, Tririga, and others to mobile employees. The SAP Agentry Client mobile app simplifies field service, sales, approvals, inspections, inventory management, and other processes through real-time communication with your ERP and CRM systems. It connects your iPhone or iPad to your existing Agentry server so you can take advantage of your configured system connections, data, and workflows. Upon downloading the SAP Agentry Client V7 mobile app, you will be able to connect to an Agentry server on your network. A user name and password will be required. Please contact your system administrator for details.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.