KloudGin vs ClickMobile Touch

KloudGin is Single APP for all roles like Field Crews, Executives, Backoffice, Your customers, Your Sub-contractors KloudGin is your business user's personal mobile experience and is filled with the things they care about. Business users consume enterprise data in a natural style that is easy and intuitive. All aspects of a business flow including analytics, transactions, multimedia, collaboration, device features & offline are now available in one App. Backed by the KloudGin Cloud platform, this application lets you configure and extend the app to empower all your mobile business processes based on various roles in your enterprise. Cloud based KloudGin integration engine that can pull and harmonize data from various sources. Built with intelligent encrypted, offline capability which is source-system agnostic (connects to any on-premise or cloud- based systems). It comes integrated with KloudGin Intelligent Field Service Cloud, KloudGin Intelligent Asset Cloud, KloudGin Inventory Cloud, KloudGin Connected Customer Cloud, KloudGin Procurement Cloud, KloudGin Connected Customer Cloud, and KloudGin AI Assistant. Key Features for Roles: Field Service, Asset maintenance, Field Technicians, Crew Supervisors, Fleet and Facilities managers, Foremen, Sub-contractors, Partners, Dispatchers, Customer Service Reps -- Configurable, easy to use step-by-step optimized workflows for any type of work orders/ ticketing service to enable field crews real-time. -- Designed of rugged performance and simple easy use by non-tech savvy field users -- Multiple work order views to enable short, long-term and other ad-hoc work types -- Take geo-tagged before and after pictures. Annotate on pictures -- Safety and inspection checklist and digital surveys -- Capture e-signature -- Charge Parts/ inventory to the work order. Locate parts in nearest truck or warehouse -- Create a service request from then field -- Generate a Purchase Order, Invoice, Quote from the mobile -- Report a missing part and put work order in suspend mode -- Intelligent Offline. Does not need Field crew to know when they lose and gain a signal when in truck. Intelligent data validation during data capture ensures data integrity even if connectivity is not available -- Collaboration (Mobile Device Alerts, Video Conference, Messaging, Voice integrated with iPhone and iPad) -- Built in ability to Scan barcodes directly from the app and pull relevant details -- Auto Time Card generation as they complete work with breaks, meetings, travel time, job time. Seamless integration to your payroll system with an approval mechanism built it --Visual in-context Troubleshooting (Video & Manuals) and attachments -- Real-time tracking of field techs -- Integrated turn-by-turn directions with voice -- Device to device message by Crew Lead & supervisors -- On-touch Emergency notifications -- Voice enabled to capture notes -- Supervisors & Dispatchers have real-time visibility of where techs are and what they are doing. Have ability to assign/ change jobs assigned to crews -- Supervisor analytics and alerts out of the box which includes projected appointment missing based on KloudGin Big data based scheduling & route optimization engine -- Single sign on (SSO) and SAML 2.0 support ensure faultless, secure access The App can use background location feature. Continued use of GPS running in the background can dramatically decrease battery life.

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction. The application includes the following capabilities: * Task management – Manage the entire task execution process, view the customer’s information, report the status of the task as it progresses * Time and attendance management – Report and track the time and attendance of a field resource or a crew, including the ability to view and manage your shifts * Inventory management – Manage your inventory, scan barcodes and requests parts from the field * Power map – View your tasks and schedule on a map to help visualize your day * Dynamic forms – Forms can include file attachments and signature capturing * Internal messaging system – Share knowledge with peers using instant messaging and file sharing * Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day of service, automatic status transition based on location * Supervisor app – Scheduling interface for continuous operational insight and real-time visibility into the field The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.