Harvard Pilgrim vs Sanchez Research Lab
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Harvard Pilgrim
Manage your health plan details, view benefits, and access your digital ID card. Track claims, find providers, and access your health records. Communicate with your health plan through a secure message center.
- Benefits & Eligibility
- Digital ID Card
- Claims History
- Find a Provider
- Health Record Access
- Secure Messaging
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The Harvard Pilgrim Mobile App gives you access to your personalized account with: o Benefits & Eligibility: View your benefits, access your digital ID card, find or change your PCP, and view your deductible and out-of-pocket info o Claims: View the last 18 months of your claim’s history o Find a Provider: Locate a nearby provider, urgent care center, hospital or pharmacy o Your Health Record: Be in the know and view your past medical visits and procedures, immunizations, and medications o Message Center: Access your mailbox to receive and send messages to Harvard Pilgrim o And much more! The Harvard Pilgrim Mobile app helps you stay informed about your health plan and contact us if you have any questions.
Sanchez Research Lab
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• Sexual and gender minorities (SGMs, sometimes denoted LGBTQ+) have disproportionately high rates of depression, suicidal ideation, substance use, and physical health problems. Previous research has posited “minority stress” as the primary cause of SGM health disparities, but exposure to minority stressors (such as discrimination, denigration, and victimization) does not consistently predict physical health issues in SGM populations, thus suggesting that our understanding of the health effects of stigma remains incomplete. To fill in that gap, we have designed this app in conjunction with our research study to investigate SGM perceived inclusion and safety. • This app contains a questionnaire that consists of 43 questions. Of these, 20 questions have answers of “Yes” or “No”, six have a multiple-choice answer, 16 questions are on a Likert scale, and one question requires a short answer. Questions are meant to measure the person’s emotional state in their current location by asking about the environment, the other people there, and the user’s feelings about those things. • Only enrolled study participants will be provided with a login to access the application. For more details on this research study and to potentially receive access to app features, please visit: • This app collects survey responses and the user’s background location while logged in. This location is tracked as part of the research study to verify that users are in their reported location when they respond to the survey. This permission is required for survey use, but location tracking is disabled when the user signs out.
Screenshots
Verdict
The clearest difference is iOS requirement: Sanchez Research Lab at 12.0 against Harvard Pilgrim's 15.1. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | Harvard Pilgrim | Sanchez Research Lab |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (163 ratings) — better | — |
| Positive reviews | 4.2% of reviews | — |
| Number of ratings | 163 — better | — |
| Update frequency | Fortnightly | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 12.0 — better |
| Further details — not scored | ||
| Size | 45 MB | 66 MB |
| Age rating | 4+ | 4+ |
| Developer | HealthTrio LLC | The University of Utah |
Bugs and requests
Harvard Pilgrim
Reported bugs
19 issues- Login authentication loop - Face ID accepts but returns to login screen
- Password creation validation failures with contradictory requirements
- Constant password change prompts despite recent password updates
- App stuck at loading/authenticating screens
- Device offline error messages on active connections
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- App crashes on launch or during navigation
- Provider search returns zero results or inconsistent results vs website
- PDF formularies fail to open or display as gibberish
- Deductible tracker button non-functional
- Claims not displaying in app despite appearing on website
- Digital insurance card fails to add to Apple Wallet
- Map function displays blank pages
- Advanced search temporarily unavailable message
- App incompatibility with iOS versions (iOS 11, iOS 14, iOS 26)
- Support link returns 404 errors
- Secure message to customer service returns error screens
- App doesn't maintain login state after closing
- Primary care provider search shows 'not found' errors
- Error 500 when clicking provider names
Requested features
13 requests- Bill payment functionality within app
- Working deductible tracker with remaining balance display
- Ability to file claims directly from app
- Download statement of benefits
- Detailed coverage and cost information
Show 8 moreShow fewer
- Contact us/customer support page in app
- Improved provider search with accurate results matching website
- Working map function for provider locations
- In-app feedback/bug reporting system
- Better benefits and coverage details display
- Persistent login sessions after closing app
- Dark mode option
- More comprehensive claim viewing and tracking
Sanchez Research Lab
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Harvard Pilgrim
No in-app purchases
Sanchez Research Lab
No in-app purchases








