Comparison

Zoho Forms vs WATI

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zoho Forms

Create and distribute paperless forms without coding. Collect and analyze data even offline, and automate business workflows with features like barcode scanning, digital signatures, and location capture. Organize and manage your forms efficiently.

Highlights
  • Offline data collection
  • Kiosk mode
  • Barcode and QR code scanning
  • Business card scanning
  • Digital signatures
  • Location capture
  • Form organization with folders
Features
Read full description

Zoho Forms is a free app used to create forms, collect and analyze data, and generate insights. Our form builder is packed with powerful features that simplify data collection—even when you're offline—making it the perfect forms app for businesses of all sizes.

 Experience the convenience of generating and distributing paperless forms among your team members in an instant—all without coding. Build forms that are optimized for seamless usage on iPhone and iPad devices, enabling you to automate your business workflows anytime.   Key features that set Zoho Forms apart: • Offline mode: Seamlessly switch to offline mode when facing low internet data or network issues. Zoho Forms works efficiently as an offline data collection app, allowing you to create and collect data offline, then automatically sync with your data in the cloud when you're back online. • Kiosk mode: Transform your device into a data-collection kiosk, facilitating the seamless collection of form responses at events. • Barcode and QR code scanning: Automatically populate form fields by scanning codes with your device's camera, enhancing data accuracy and efficiency. • Business card scanning: Quickly collect leads' contact details by scanning their business cards to streamline lead generation. • Signatures: Collect digital signatures to streamline workflows and process online documents. • Capture locations: Capture a device's location coordinates to auto-fill address details on forms, enhancing accuracy and convenience. • Folders: Organize all your forms efficiently with folders, simplifying form management for everyone in your organization. • Record layout: Choose from a variety of available layouts to optimize your data for review.   What makes Zoho Forms the best choice for your data collection needs? Form builder: With 30+ field types at your disposal, it's easy to create the right type of form with our no-code platform. Collect data in the way that best suits your needs by using field-specific properties. Media fields: Embrace versatile data collection with media fields enabling users to upload images, audio files, videos, and more. Sharing options: Share your form with your team, publish it on a website, circulate it on social media, and distribute it via email campaigns.   Notifications: Stay informed about new submissions and updates to records with email, SMS, push, and WhatsApp notifications. Conditional logic and formulas: Implement conditional logic to trigger smart operations and set up formulas to perform calculations based on respondents' input. Approvals and tasks: Collaborate with your team, delegate entries as tasks, and configure multi-level approval workflows for form submissions. Tools to view and export data: Filter entries, export them as CSV or PDF files, and send them to your business apps for further processing. Zoho Forms is free to use forever, with subscription plans available for organizations with more complex needs. Visit our pricing page for detailed information: https://www.zoho.com/forms/pricing.html We are committed to making your data-collection process easy and efficient. If you have any questions or concerns, reach out to us at support@zohoforms.com. Privacy Policy:
 https://www.zoho.com/privacy.html   Terms of Service: https://www.zoho.com/forms/terms.html

About

WATI

Manage customer support and launch marketing campaigns on WhatsApp for your business. This solution offers a shared team inbox, broadcast management, and quick reply features to enhance efficiency and engagement.

Highlights
  • Shared Team Inbox
  • WhatsApp Broadcast Management
  • WhatsApp Marketing Campaigns
  • Quick Reply Functionality
  • Contact Management
  • Mobile Access to WATI Account
Features
Read full description

WhatsApp Business marketing & engagement solution for SMBs & enterprises! Scale your business on WhatsApp using WATI. WATI mobile app lets you access your WATI account on mobile devices. Enable customer support & launch WhatsApp marketing campaigns on the go. Requirements- - WATI account to access WhatsApp Business API features. How to get started with WATI App- Install the WATI mobile app & enter your login credentials along with the company dashboard domain provided by WATI. FEATURES: 1. Shared Team Inbox Get multi-login support for WhatsApp Business with complete team inbox functionalities. 2. WhatsApp Broadcast Manage and monitor WhatsApp Business broadcasts directly from the WATI App. 3. WhatsApp Marketing Monitor the performance of personalized WhatsApp broadcast campaigns sent to up to 100k recipients in a single click. 4. Quick Reply Quickly create & organize quick replies to boost the efficiency of the chat agents. 5. Contact Management Manage your WhatsApp contacts with filters, attributes & tags. Leverage the power of engagement on WhatsApp & scale your business. Setup your WhatsApp Business account with WATI. WATI is a Product of Clare.AI Limited and we're official business partners of WhatsApp Business APIs.

Screenshots

Zoho Forms4 screens
WATI4 screens

Verdict

The call

The clearest difference is rating: Zoho Forms at 4.6 against WATI's 3.7. Zoho Forms also leads on review sentiment (59% vs 38%) and ratings volume (455 vs 21). WATI's advantage is in-app purchases (none vs 8) and update cadence (every 10 days vs every 3 weeks). On price, ads, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Zoho Forms sells 8 in-app purchases, starting at $11.99 per month. WATI asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Zoho Forms holds the better App Store score, 4.6 against 3.7. That said, the two scores are not equally well evidenced: Zoho Forms has 455 ratings behind it against 21, so its average is the more settled of the two. Written reviews point the same way: 59% of Zoho Forms's written reviews are positive against 38% of WATI's.

UpkeepUpdate frequency

Zoho Forms ships an update every 3 weeks, WATI every 10 days. The most recent releases landed on October 30, 2026 and October 25, 2026 respectively.

Scorecard6 real differences · 4 level
Zoho Forms versus WATI: the parameters behind the verdict, then further details
ParameterZoho FormsWATI
PriceFreeFree
Rating4.6 (455 ratings) — better3.7 (21 ratings)
Positive reviews58.5% of reviews — better38.2% of reviews
Number of ratings455 — better21
Update frequencyEvery 3 weeksEvery 10 days — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.015.0
Further details — not scored
Size105 MB163 MB
Age rating4+4+
DeveloperZoho CorporationClare.AI limited

Customer experience

Zoho Forms

All ratings455 ratings
Positive90.1%
Neutral2.9%
Negative7.0%
Written reviews82 reviews
Positive58.5%
Neutral12.2%
Negative29.3%

WATI

All ratings21 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews55 reviews
Positive38.2%
Neutral3.6%
Negative58.2%

Bugs and requests

Zoho Forms

Reported bugs

15 issues
  • App crashes during text input
  • Crashes when launching on iOS 12.1
  • Barcode/QR code scanning causes crashes
  • Black screen on app launch
  • Form layout displacement after updates
Show 10 more
  • Offline data not saving properly
  • Cannot access forms with matrix choice fields on iOS
  • Settings changes not updating
  • GPS location function not working correctly
  • Slow performance with 50+ database items
  • Search functionality unreliable
  • Cannot retrieve data during synchronization
  • Submission limit errors despite paid plan
  • Forms too complex for app to display
  • Repeated app logouts

Requested features

14 requests
  • Form duplication feature for similar entries
  • Data visualization and graphing capabilities
  • Kiosk mode for multiple forms/dashboard
  • User identification tracking for submissions
  • Submission history visible to form submitters
Show 9 more
  • Native QR/barcode scanner integration
  • Document scanning with camera
  • Push notifications for form submissions
  • Direct form-to-invoice transfer
  • More customizable templates
  • Fixed time field (not just date)
  • Matrix choice field support on iOS
  • Referral program
  • Form backup and restore functionality

WATI

Not enough reviews yet to summarise bugs or requests.

In-app purchases

8 purchases

Zoho Forms

Subscriptions8
  • Basic Monthly$11.991 Month
  • Standard Monthly$29.991 Month
  • Professional Monthly$59.991 Month
Show 5 more
  • Premium Monthly$109.991 Month
  • Basic Yearly$119.991 Year
  • Standard Yearly$299.991 Year
  • Professional Yearly$599.991 Year
  • Premium Yearly$999.991 Year
None

WATI

No in-app purchases

Questions

Is Zoho Forms free?
Zoho Forms is free to download, with in-app purchases available.
Is WATI free?
WATI is free to download, with no in-app purchases.
Which has better reviews, Zoho Forms or WATI?
Zoho Forms is rated higher. Zoho Forms averages 4.6 out of 5 from 455 ratings, while WATI averages 3.7 from 21 ratings.
Do Zoho Forms or WATI have ads?
Neither Zoho Forms nor WATI shows ads.
Which is updated more often, Zoho Forms or WATI?
Zoho Forms ships an update every 3 weeks, and WATI every 10 days. Most recently, Zoho Forms was updated on October 30, 2026 and WATI on October 25, 2026.

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