VisualSupport vs Pro Series Pumps CONNECT®

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Welcome to the Pro Series Pumps CONNECT mobile app. We have been protecting basements from flooding for decades! Use this app to monitor, see the status, and receive alert notifications from your Pro Series Pumps CONNECT product. This app also offers product information and product support including FAQs and other options. Features: • Monitor status of your backup or primary sump pump system • Receive push notifications of potential problems • Edit alert settings of WiFi modules • Research product information • Customer support (online, phone, or email) In order to monitor the status of your backup or primary sump pump, you will need to have a Pro Series Pumps CONNECT system and a Pro Series Pumps CONNECT WiFi Module linked to a Wi-Fi network. This will allow for remote monitoring of battery, power and pump activity. If a potential problem arises, the status page will display a red warning and explain the specific problem. In addition to the status page, you will be notified via email, text message, or push notification. All three notification methods can be disabled or enabled through the app. List of Compatible Pump Systems: • PHCC Pro Series 1850 CONNECT (PHCC-1850) • PHCC Pro Series 2400 CONNECT (PHCC-2400) • PS-C22 Combination Pumps CONNECT (PS-C22) • PS-C33 Combination Pumps CONNECT (PS-C33) • Deluxe Controller CONNECT (DFC2, VSC2 and TSC2) • PHCC Pro Series Alternator (DVSA) Contact details (visible on the app download screen): Website – www.stopflooding.com Email – mail@glentronics.com Phone – (800) 991-0466