VisualSupport vs Grundfos GO

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Grundfos GO - Your Professional Toolbox for Grundfos Products Grundfos GO offers easy, one-click access to essential tools for Grundfos pumps and controls. Simplify your work with features like: Pump Operation and Guided setup Troubleshooting Alarms & Warnings GO Replace replacement tool for circulators Documentation & Reports Training Videos (Grundfos Ecademy) Product Information and replacement (Grundfos Product Center) Easy guidance with how to guides and FAQs Key Benefits: Quick handheld application setup with wizards for optimal pump utilization Guided commissioning to optimize and utilize your system Fast and easy replacement Remote access to hard-to-reach installations Instant documentation: automated PDF reports of pump settings Easy bulk configurations with read/write settings Quicker and easier maintenance and troubleshooting with the help of detailed alarms and warnings Premium lifecycle support: fast Replacement, Service, and Guarantee Grundfos GO gives you access to everything you need in one place. This tool combines previous Grundfos apps such as GO Replace and GO Remote.