VisualSupport vs CRISACCESS ® Tours

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

This app provides a QR Code-based audio tour of the Putnam Memorial State Park Revolutionary War Winter Encampment in Ridgefield Connecticut, the site of General Israel Putnam's 1778-79 winter encampment. Putnam Memorial State Park marks an important part of Connecticut’s history. This site housed 3,000 Revolutionary War soldiers in 1778 and 1779 and the encampment played an indispensable strategic role for the Continental Army, allowing soldiers to protect the Hudson River Valley and Long Island Sound. CRIS Radio is thrilled to bring the stories of the Revolutionary War to life and make the park’s history more accessible! In the future, more audio tours will be added to this app!