Comparison

MDLIVE vs MyBSWHealth

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MDLIVE

Access virtual doctor visits with board-certified physicians, licensed therapists, and psychiatrists 24/7. Get on-demand or scheduled appointments for a wide range of non-emergency medical and behavioral health conditions from home.

Highlights
  • Virtual doctor visits 24/7
  • Behavioral health appointments
  • Dermatology services
  • On-demand or scheduled appointments
  • Treatment for 80+ non-emergency conditions
  • Prescription refills
Features
Currently charting
Read full description

Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays. MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services. You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes. All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit. Great reasons to use MDLIVE virtual doctors: 1. You're not feeling up to leaving home 2. You want to avoid the high cost of Urgent Care or the ER 3. Your doctor isn't available 4. It's after hours, the weekend or a holiday 5. You need a short-term refill on a prescription 6. It's hard to get to the doctor's office 7. You don't want to take time off work or be away from home MDLIVE doctors treat more than 80 non-emergency medical conditions like these: • Allergies • Back Pain • Bronchitis • Common Cold • Constipation • Cough • COVID-19 Assessment • Diarrhea • Ear Infections • Flu • Headache • Nausea • Pink Eye • Rashes • Respiratory Problems • Sinus Infections • Sore Throat • Strep Throat • Urinary Tract Infections (Females 18+) • …and more We also offer treatment and support for a wide variety of behavioral health issues: • Addictions • Anxiety • Bipolar Disorder • Depression • Grief and Loss • LGBTQ+ Support • Life Changes • Men's Issues • Panic Disorders • Parenting Issues • Postpartum Depression • Relationship Issues • Stress Management • Trauma and PTSD • Women's Issues • And more MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance. We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain. Copyright © 2023 MDLIVE, Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition. MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use

About

MyBSWHealth

Manage all your healthcare needs in one app. Find doctors, schedule appointments, communicate with your care team, view results, and pay bills. You can also complete telehealth visits, refill prescriptions, and track health data.

Highlights
  • Find doctors and schedule appointments
  • Communicate with care team
  • View lab results and visit summaries
  • Pay bills
  • Complete telehealth visits
  • Refill prescriptions
  • Manage family healthcare
Features
Currently charting
Read full description

Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. Within the app, you can: • Find doctors and locations in your network and schedule appointments with ease • Securely communicate with your care team • View lab results and past visit summaries • Review and pay bills • Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home • View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan • Transfer or refill prescriptions at BSW pharmacies • Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs • Manage your family’s healthcare needs from a single place The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.

Screenshots

MDLIVE4 screens
MyBSWHealth4 screens

Verdict

The call

MDLIVE and MyBSWHealth both sit at 4.7 stars, but that hides the real split: 81% of MDLIVE's written reviews are positive against 45% of MyBSWHealth's. MDLIVE also leads on device support (3 vs 1) and iOS requirement (13.0 vs 16.2). MyBSWHealth's advantage is monetization model (free vs free with in-app purchases). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for MDLIVE against 4.8 for MyBSWHealth. Both are backed by a comparable volume of ratings — 94K and 243K respectively. Written reviews are what separate them: 81% of MDLIVE's written reviews are positive against 45% of MyBSWHealth's.

UpkeepUpdate frequency

MDLIVE ships an update every 6 weeks, MyBSWHealth every 2 months. Both last shipped on November 7, 2026.

Scorecard4 real differences · 7 level
MDLIVE versus MyBSWHealth: the parameters behind the verdict, then further details
ParameterMDLIVEMyBSWHealth
PriceFreeFree
Rating4.7 (94K ratings)4.8 (243K ratings) — better
Positive reviews81.5% of reviews — better44.9% of reviews
Number of ratings94K243K — better
Update frequencyEvery 6 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#91#75 — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS13.0 — better16.2
Further details — not scored
Size107 MB237 MB
Age rating17+12+
DeveloperMDLIVE, Inc.Baylor Scott and White Holdings

Customer experience

MDLIVE

All ratings93,543 ratings
Positive93.1%
Neutral1.9%
Negative5.0%
Written reviews815 reviews
Positive81.5%
Neutral1.6%
Negative16.9%

MyBSWHealth

All ratings236,318 ratings
Positive94.8%
Neutral2.1%
Negative3.1%
Written reviews534 reviews
Positive44.9%
Neutral7.3%
Negative47.8%

User reviews

MDLIVE

From 94K App Store ratings

What we love

  • 🚀 Fast and convenient
  • 👍 Easy to use app
  • 🚑 Helpful for minor health issues
  • 💻 Accessible from home
  • 💰 Cost-effective

Room to improve

  • 🐛 Technical issues with video/audio
  • 🚫 Inability to diagnose/treat certain conditions
  • 🕰️ Long wait times
  • 💊 Reluctance to prescribe medications
  • 🤔 Inconsistent quality of care

MyBSWHealth

From 243K App Store ratings

What we love

  • 🚀 Convenient app features
  • 👍 User-friendly interface
  • 💡 Valuable communication with doctors
  • 🚀 Efficient appointment scheduling
  • 👍 Comprehensive medical records access

Room to improve

  • 🐛 Unreliable login and account management
  • 🤔 Confusing navigation and layout changes
  • 🤔 Limited functionality compared to previous version
  • 🤔 Inability to export or share medical information
  • 🤔 Inconsistent performance across devices

Bugs and requests

MDLIVE

Reported bugs

3 issues
  • Incorrect insurance information
  • Prescriptions not being sent to pharmacy
  • Appointments not being properly logged

Requested features

3 requests
  • Ability to contact providers directly
  • Option to rate/review individual providers
  • Improved billing transparency

MyBSWHealth

Reported bugs

3 issues
  • Frequent crashes and error messages
  • Delayed or missing lab result updates
  • Inaccurate provider and location information

Requested features

4 requests
  • Ability to easily switch between patient accounts
  • Option to print or download medical records
  • Improved messaging and communication with providers
  • More intuitive organization of test results and appointments

In-app purchases

None

MDLIVE

No in-app purchases

None

MyBSWHealth

No in-app purchases

Questions

Is MDLIVE free?
MDLIVE is free to download, with no in-app purchases.
Is MyBSWHealth free?
MyBSWHealth is free to download, with no in-app purchases.
Which has better reviews, MDLIVE or MyBSWHealth?
MyBSWHealth is rated higher. MDLIVE averages 4.7 out of 5 from 94K ratings, while MyBSWHealth averages 4.8 from 243K ratings.
Do MDLIVE or MyBSWHealth have ads?
Neither MDLIVE nor MyBSWHealth shows ads.
Which is updated more often, MDLIVE or MyBSWHealth?
MDLIVE ships an update every 6 weeks, and MyBSWHealth every 2 months. Most recently, MDLIVE was updated on November 7, 2026 and MyBSWHealth on November 7, 2026.
Which is more popular, MDLIVE or MyBSWHealth?
MDLIVE currently peaks at #91 in the App Store charts, and MyBSWHealth at #75. Chart position reflects recent download velocity rather than total install base.

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