I repeatedly cannot submit a request for an appointment.
I try to submit a request for an appointment and get a window that infinitely loads and never continues to the next page. I contact virtual customer service which tells me to call during business hours (which is not helpful when you need non-emergent care during nights and weekends). I call and they submit the request on their end. I do get a virtual care appointment. However, this has happened to me four times over the course of two years and never has a solution been found. Same error. Same problem. Same process. Very frustrating.
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Pleasant and fast
Doctor was pleasant and helpful
So convenient
I pulled my back on vacation and it was so convenient to consult with a doctor and get some muscle relaxers right away
Scam
MdLive has made it almost impossible for their doctors to prescribe antibiotics or anything that will actually help. They usually say that my illness “doesn’t meet the criteria for antibiotics” and that they don’t have the ability to diagnose over the phone. They tell me that it’s viral. Ok then why are you even taking our money?? This is the last time I use them. The last three times they’ve told me that it’s vital, I got very sick and went to my primary. They gave me antibiotics and it went away. Web md is useless to me and is charging me $30 and my insurance like $150 just to tell me to go to the doctor. And to drink water. Half of the doctors tell me that it’s viral and the other half will prescribe me meds based on the SAME description of illness. I constantly have strep and a few years ago I could call MdLive and describe my strep symptoms and tell them that it’s usually strep and that I’m so used to it that I know the symptoms. They would trust me and prescribe me the antibiotics that I needed. And then I could get better and that was it. But now based on the exact same symptoms they tell me that it’s probably Covid or viral and they won’t prescribe me what I need. So I go for a few more days and feel super super sick miss work and just go to my doctor who gives me the meds and then I get better. MdLive has become a pointless experience for me that results in just lighting $30 on fire. Oh and I googled the strep symptoms and other bacteria caused illnesses symptoms, they are almost exactly what I’ve been describing to them. While insisting that it’s viral.
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On time God
I am extremely happy to have downloaded this app and use it for my medication refills. I needed my meds asap and was able to get a refill the same day as my appointment! I feel better and healthy! Thanks MDLive! You rock!
Thank Heavens for this Service
I live in a TINY little town with few services. My Dr. could not get me in for a week. I have used this service in the past and will continue to do so. Thank you for offering this service, it is vital in small towns in New Mexico.
Do Not Use
Paid $40 and then magically the app tells that it cannot complete my request. I’ve uninstalled it/reinstalled it multiple times. It’s safe to assume the positive reviews are fake.
Don't use this!!
Based on my experience, I would not recommend MDLIVE. I paid $25 plus used my insurance for an online consultation. I explained to the doctor that I had already tried over-the-counter medicine and it was not working. I also told him about medication my other doctor had prescribed for me in the past when I was sick.
Despite this, I was only told to continue using over-the-counter medicine. I also waited about 12 hours to receive the consultation information, and when I searched for the doctor’s name online, I could not find it.
For me, this service was not worth the money or my insurance. I was very disappointed and would not use MDLIVE again.
Despite this, I was only told to continue using over-the-counter medicine. I also waited about 12 hours to receive the consultation information, and when I searched for the doctor’s name online, I could not find it.
For me, this service was not worth the money or my insurance. I was very disappointed and would not use MDLIVE again.
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Great Job
Call Dr K she was great very thorough. Wonderful app is incredible to use. What a blessing.
Cough with chest congestion
Very friendly treatment
Convenient
Dr. Tung is amazing—great attitude and listens to my needs. MD LIVE makes things easy for me to attend and manage my health care!
Psychiatrist
Inderjeet Kaur is a very compassionate & wonderful psychiatrist who listens to your concerns well.
Great service
Great service, with great doctors ready to help.
Great care
The doctor was thorough in her questions, attentive at listening. I did not feel rushed. I felt there was genuine Care and solutions presented.
Patient
Doctors are very caring and will listen
Helpful
The experience I had from requesting a Doctor to the actual visit was fast and easy. My Doctor was very nice and knowledgeable
Rash on the weekend
The app was easy to use and receive quick care
Highly Recommend
I have always had great experiences in app and with the providers with MDLive! The app is easy to navigate, the providers listen to what is going on and provide excellent care and bedside manner. I would highly recommend the use of this app if covered with your insurance!
Video call for eye
Very pleasant visit. Allowed me to ask all my questions and get clarifications. So much better than going in to an office to prevent unnecessary exposure.
Sinus infection
1st time I have ever used a on line Dr. and it was a very good experience. The Dr. seemed to really care. If any one has a minor illness that is starting to get worse I recommend using MD Live !
