Freshdesk vs Workast
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Workast
This app helps teams manage projects, tasks, and to-dos seamlessly within Slack. It ensures no action items are missed in fast-paced conversations, providing clarity on responsibilities and deadlines. Users can track progress, review completed work, and receive updates, leading to better organization and reduced stress.
- Task creation and management
- Project and client organization
- Due dates and assignees
- Task commenting and updates
- Slack integration
- Task tracking and completion review
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Workast is the best project management platform for Slack teams. Workast helps teams manage projects, tasks, events, clients and to-dos easily. Use your Slack account to sign up in less than a minute and keep track of work in both Slack and Workast, creating tasks quickly and seeing what needs to be done wherever you like to work. In fast paced conversations, tasks often get missed and work left undone. Workast helps record and track action items so that work is never forgotten about again. Team members know exactly what needs to be done and feel more organized, less stressed and focused when they have their work in Workast. What can you do with Workast: - Add a task for projects, reminders, ideas, to-dos and requests - Create and manage projects, clients, customer requests, daily work and ad-hoc tasks - Add due dates, assignees, followers, files and additional information to tasks - Comment on tasks or make changes to existing tasks - See all the tasks assigned to you so you know exactly what needs to be done - Keep track of all the tasks that are due today so you don’t miss any work - Review all the work you’ve completed in Workast and your accomplishments - Get notified of any task updates and changes - Create and manage tasks directly in Slack Free to download and unlimited usage: - Try Workast out for free - Upgrade Workast for larger teams and advanced features
Screenshots
Verdict
The clearest difference is review sentiment: Workast at 71% against Freshdesk's 34%. Workast also leads on monetization model (free vs freemium) and iOS requirement (9.0 vs 15.0). Freshdesk's advantage is rating (4.5 vs 4.0) and update cadence (weekly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshdesk holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 34% of Freshdesk's written reviews are positive against 71% of Workast's, so the app with the better star average is not the one people write more warmly about.
Freshdesk ships an update weekly, Workast every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | Freshdesk | Workast |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) — better | 4.0 (7 ratings) |
| Positive reviews | 33.8% of reviews | 71.4% of reviews — better |
| Number of ratings | 3K — better | 7 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 138 MB | 26 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Workast, Inc. |
Customer experience
Freshdesk
Workast
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
Workast
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
Workast
No in-app purchases
