iiNet Support vs UpCharge
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iiNet Support
Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.
- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details
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We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!
UpCharge
Find and book EV charging stations across Australia. Monitor your charging sessions remotely, track expenses, and receive real-time updates. Enjoy a seamless charging experience with advance booking to avoid waiting.
- Find EV charging stations
- Book chargers in advance
- Monitor charging sessions remotely
- Track charging expenses
- Real-time charging updates
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UpCharge is Australia's premier charging solution. NEW: Book your charger in advance—no more waiting! Use our app to: - Find EV charging stations, charge on the run! - Find the fastest EV charger around, how nice is that! - Monitor your charging sessions remotely using your phone. - Track charging expenses easily. - Get realtime charging updates. Learn more at: https://www.evup.com.au For any additional questions, please contact us at: charge@evup.com.au
Screenshots
Verdict
The clearest difference is update cadence: UpCharge at every 3 weeks against iiNet Support's every 3 months. iiNet Support's advantage is review sentiment (10% vs 0%) and iOS requirement (12.4 vs 15.1). On price, in-app purchases, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iiNet Support ships an update every 3 months, UpCharge every 3 weeks. The most recent releases landed on September 13, 2026 and September 24, 2026 respectively.
| Parameter | iiNet Support | UpCharge |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (298 ratings) — better | — |
| Positive reviews | 10.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 298 — better | — |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.4 — better | 15.1 |
| Further details — not scored | ||
| Size | 7 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | iiNet Limited | EVUp PTY LTD |
Customer experience
iiNet Support
UpCharge
Bugs and requests
iiNet Support
Reported bugs
17 issues- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
Show 12 moreShow fewer
- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app
Requested features
9 requests- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
Show 4 moreShow fewer
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service
UpCharge
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iiNet Support
No in-app purchases
UpCharge
No in-app purchases
