iiNet Support vs AGL
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iiNet Support
Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.
- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details
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We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!
AGL
Manage your energy, internet, and mobile accounts in one place. Track electricity and gas usage, view bills, monitor data, and manage solar energy systems. Get support and access exclusive offers.
- Track energy consumption
- View and manage bills
- Monitor internet and mobile plans
- Manage solar energy systems
- Update payment methods
- 24/7 chat support
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Using the AGL App makes it easy to view your energy usage, check your bills and manage all of your accounts. Get help when you need it and much more, all in one place. Gas and electricity insights • Track your daily and hourly electricity consumption • Set an electricity budget and receive notifications to track your usage and spending • Compare your energy use over the last 12 months • Enter your meter reads for accurate bill projections AGL internet and mobile • View your mobile SIM plan and nbn™ plan information • Check your internet speed • Monitor your mobile data use Billing made easy • Get bill projection and due dates for gas and electricity • Update your payment methods and make payments on-the-go • View and download past bills for energy, mobile and internet Solar energy and solar battery • Track how much solar you’ve exported to the grid in dollar value and kW/hrs • Monitor your battery charge levels with weekly and daily views • View your battery, solar and grid activity in one interactive chart • Get notifications on the performance of your solar system Manage your account • Manage multiple properties • Contact us via chat 24/7 • View offers exclusive to AGL customers
Screenshots
Verdict
The clearest difference is rating: AGL at 4.7 against iiNet Support's 1.3. AGL also leads on review sentiment (42% vs 10%) and ratings volume (52K vs 298). iiNet Support's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (12.4 vs 17.0). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AGL holds the better App Store score, 4.7 against 1.3. That said, the two scores are not equally well evidenced: AGL has 52K ratings behind it against 298, so its average is the more settled of the two. Written reviews point the same way: 10% of iiNet Support's written reviews are positive against 42% of AGL's.
iiNet Support ships an update every 3 months, AGL every 3 weeks. The most recent releases landed on September 13, 2026 and October 2, 2026 respectively.
| Parameter | iiNet Support | AGL |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (298 ratings) | 4.7 (52K ratings) — better |
| Positive reviews | 10.0% of reviews | 41.5% of reviews — better |
| Number of ratings | 298 | 52K — better |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 12.4 — better | 17.0 |
| Further details — not scored | ||
| Size | 7 MB | 119 MB |
| Age rating | 4+ | 4+ |
| Developer | iiNet Limited | AGL Energy Limited |
Customer experience
iiNet Support
AGL
User reviews
iiNet Support
From 298 App Store ratingsWhat we love
- 👍 Works fine for some users
- 👍 Provides necessary information
- 👍 Accurate data usage graph
Room to improve
- 🐛 App is clunky and unusable
- 🐛 Outdated interface
- 🐛 Constantly crashes
- 🐛 Login issues
- 🐛 Slow performance
AGL
From 52K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Helpful for tracking usage
- 💡 Useful for budgeting
- 👍 Informative and insightful
- 👍 Great app overall
Room to improve
- 🐛 Inaccurate data and billing information
- 🐛 Slow or delayed data updates
- 🐛 Confusing or misleading usage information
- 🔒 Poor customer service and support
- 🐛 App crashes and glitches
Bugs and requests
iiNet Support
Reported bugs
17 issues- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
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- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app
Requested features
9 requests- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
Show 4 moreShow fewer
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service
AGL
Reported bugs
5 issues- Inability to log in or access account
- Incorrect or missing usage data
- Billing issues and discrepancies
- App crashes and freezes
- Unreliable performance and functionality
Requested features
5 requests- Faster data updates and real-time usage tracking
- Improved billing transparency and accuracy
- Integration of gas and electricity accounts
- More detailed usage analytics and insights
- Ability to export data and usage history
In-app purchases
iiNet Support
No in-app purchases
AGL
No in-app purchases
