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iiNet Support

iiNet Support

by iiNet Limited

298 ratings
90 reviews
🔧 Utilities
Free

Details

Released
July 6, 2014
Updated
July 24, 2024

Features

Developer

iiNet Limited
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iiNet Support screenshot #1 for iPhone
iiNet Support screenshot #2 for iPhone
iiNet Support screenshot #3 for iPhone
iiNet Support screenshot #4 for iPhone
iiNet Support screenshot #5 for iPhone
📌Ready
Reviews summary↘︎
⭐90
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.

✓Check monthly service usage
✓Contact support with one tap
✓View current support wait times
✓Access past invoices
✓Update contact details
Show original description

What users say about iiNet Support

Reviews of iiNet Support are mostly negative: the Utilities app is rated 1.3/5 from 298 App Store ratings. What users like most: works fine for some users, provides necessary information. Top complaints: app is clunky and unusable, outdated interface. Summarized from real user reviews.

Positive things

  • 👍Works fine for some users
  • 👍Provides necessary information
  • 👍Accurate data usage graph

Negative things

  • 🐛App is clunky and unusable
  • 🐛Outdated interface
  • 🐛Constantly crashes
  • 🐛Login issues
  • 🐛Slow performance
  • 🐛Poor customer support
  • 🐛Not a native app experience
  • 🐛White text on white background
  • 🐛Doesn't remember login details
  • 🐛Requires 2FA every time
  • 🐛App is abandoned/not updated
  • 🐛Blank page on opening
  • 🐛Does not fill full screen
  • 🐛Web-wrapped interface
  • 🐛Inconsistent usage display
  • 🐛Graphical bugs
  • 🐛Frequent app crashes
See all reviews

What's New in iiNet Support

1.5.2

July 24, 2024

App Icons updated

User reviews

Most RecentHighest RatedLowest Rated

Application

This app is such a troublesome and doesnot logged in when needed. I regret using this service.
Sshira1080

Doesn’t work?

Why doesn’t it work at all?
NNicodasicko

Outdated, clunky, and frustrating to use

The app feels years behind where it should be. Basic account management should be simple, but the whole experience feels slow, messy, and poorly designed. It needs more than a few small updates – it needs to be completely rebuilt from scratch.

Unfortunately, the app reflects the same frustrating experience I’ve had with iiNet overall.
Show more
KKo$tello

Dreadfull

Doesn’t recognise my usage and the rest is not fit for purpose. No use at all
JJudithC

Hard to believe it can be so bad

Useless.. just error message after message
JJezmelb
See 85 more reviews

User experience

🐞

Reported Bugs

17 issues

Won't log in

Bug

Code not auto-filled in 2FA

Bug

Cannot save password

Bug

App crashes

Bug

Login credentials displayed in white text on white background

Bug

Button for downloading invoice PDF does not work

Bug

App won't open after update

Bug

Graphical bugs on graphs

Bug

Page items off-screen are scrambled

Bug

Usage bars get scrambled

Bug

Freezone data included in metered data graph

Bug

Sign in error through app, but not website

Bug

Callback service does not work

Bug

Not showing all usages

Bug

App no longer works on iOS 10

Bug

Incorrect conflicting usage information displayed

Bug

Internet stops working after using the app

Bug
✨

Requested Features

9 requests

Implement Face ID/biometric login

Feature

Save login details

Feature

Improve 2FA implementation (auto-fill, paste)

Feature

Develop a proper native app

Feature

Update app for modern devices/screen sizes

Feature

Improve data usage display (peak vs. off-peak)

Feature

Add dark mode

Feature

Allow downloading invoice PDF

Feature

Fix callback service

Feature

FAQ

What can I do with the iiNet Support app?

The app allows you to manage your iiNet account from your smartphone. You can check your monthly usage for various services like broadband and mobile, view past invoices, update your contact details, and easily contact their support teams. It also provides information on current support wait times.

Is the iiNet Support app free to use?

Yes, the iiNet Support app is available for free download and use. There are no charges associated with downloading or using the core features of the application.

What services can I track usage for in the app?

You can monitor your monthly usage for a range of iiNet services. This includes broadband, mobile, mobile broadband, and Netphone services, among others.

How can I get help if I have issues with the app?

If you encounter any issues or have suggestions for future improvements, you can contact the iiNet support team directly through the app by tapping a button. You can also send an email to mobileapps@staff.iinet.net.au.

Can I view my billing information in the app?

Yes, the app allows you to scroll through and view your past 5 invoices. This provides a convenient way to keep track of your billing history without needing to log into a website.