iiNet Support

iiNet Support

by iiNet Limited

298 ratings
89 reviews
Free

Details

  • Released
  • Updated
  • July 6, 2014
  • July 24, 2024

Features

iiNet Support screenshot #1 for iPhone
iiNet Support screenshot #2 for iPhone
iiNet Support screenshot #3 for iPhone
iiNet Support screenshot #4 for iPhone
iiNet Support screenshot #5 for iPhone
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About

Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.

Check monthly service usage
Contact support with one tap
View current support wait times
Access past invoices
Update contact details
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What users say

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What's New in iiNet Support

1.5.2

July 24, 2024

App Icons updated

User reviews

Doesn’t work?

Why doesn’t it work at all?

Outdated, clunky, and frustrating to use

The app feels years behind where it should be. Basic account management should be simple, but the whole experience feels slow, messy, and poorly designed. It needs more than a few small updates – it needs to be completely rebuilt from scratch.

Unfortunately, the app reflects the same frustrating experience I’ve had with iiNet overall.
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Dreadfull

Doesn’t recognise my usage and the rest is not fit for purpose. No use at all

Hard to believe it can be so bad

Useless.. just error message after message

Update needed

Please update the app completely with a redesign so it is much easier to use and intuitive like other big telcos are doing…
Very much appreciated :)

User experience

🐞

Reported Bugs

17 issues

Won't log in

Bug

Code not auto-filled in 2FA

Bug

Cannot save password

Bug

App crashes

Bug

Login credentials displayed in white text on white background

Bug

Button for downloading invoice PDF does not work

Bug

App won't open after update

Bug

Graphical bugs on graphs

Bug

Page items off-screen are scrambled

Bug

Usage bars get scrambled

Bug

Freezone data included in metered data graph

Bug

Sign in error through app, but not website

Bug

Callback service does not work

Bug

Not showing all usages

Bug

App no longer works on iOS 10

Bug

Incorrect conflicting usage information displayed

Bug

Internet stops working after using the app

Bug

Requested Features

9 requests

Implement Face ID/biometric login

Feature

Save login details

Feature

Improve 2FA implementation (auto-fill, paste)

Feature

Develop a proper native app

Feature

Update app for modern devices/screen sizes

Feature

Improve data usage display (peak vs. off-peak)

Feature

Add dark mode

Feature

Allow downloading invoice PDF

Feature

Fix callback service

Feature

FAQ

What can I do with the iiNet Support app?

The app allows you to manage your iiNet account from your smartphone. You can check your monthly usage for various services like broadband and mobile, view past invoices, update your contact details, and easily contact their support teams. It also provides information on current support wait times.

Is the iiNet Support app free to use?

Yes, the iiNet Support app is available for free download and use. There are no charges associated with downloading or using the core features of the application.

What services can I track usage for in the app?

You can monitor your monthly usage for a range of iiNet services. This includes broadband, mobile, mobile broadband, and Netphone services, among others.

How can I get help if I have issues with the app?

If you encounter any issues or have suggestions for future improvements, you can contact the iiNet support team directly through the app by tapping a button. You can also send an email to mobileapps@staff.iinet.net.au.

Can I view my billing information in the app?

Yes, the app allows you to scroll through and view your past 5 invoices. This provides a convenient way to keep track of your billing history without needing to log into a website.