iiNet Support vs Mirabella Genio
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iiNet Support
Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.
- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details
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We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!
Mirabella Genio
Control your smart home devices remotely from anywhere using a Wi-Fi connection. Integrate with voice assistants like Amazon Echo and Google Home for hands-free operation. Easily manage multiple devices, share access with family, and set timers for automated functions.
- Remote device control
- Voice control integration
- Timer functions
- Device sharing
- Multi-device management
- Easy connection
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- Remotely control smart home devices via Wi-Fi connection anywhere, anytime. - Voice control via Amazon Echo and Google Home. - Timer: set timer to perform multiple functions - Device sharing: One tap to share devices among family members - Easy connection: easily and quickly connect App to devices- Add and control multiple devices at once with one App. - Clear instructions in App to help users to use the App
Screenshots
Verdict
The clearest difference is rating: Mirabella Genio at 4.1 against iiNet Support's 1.3. Mirabella Genio also leads on review sentiment (22% vs 10%). iiNet Support's advantage is ratings volume (298 vs 59). On price, update cadence, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mirabella Genio holds the better App Store score, 4.1 against 1.3. That said, the two scores are not equally well evidenced: iiNet Support has 298 ratings behind it against 59, so its average is the more settled of the two. Written reviews point the same way: 10% of iiNet Support's written reviews are positive against 22% of Mirabella Genio's.
iiNet Support ships an update every 3 months, Mirabella Genio every 2 months. The most recent releases landed on October 20, 2026 and October 26, 2026 respectively.
| Parameter | iiNet Support | Mirabella Genio |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (298 ratings) | 4.1 (59 ratings) — better |
| Positive reviews | 10.0% of reviews | 22.4% of reviews — better |
| Number of ratings | 298 — better | 59 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod, Apple Watch — better |
| Requires iOS | 12.4 — better | 13.0 |
| Further details — not scored | ||
| Size | 7 MB | 225 MB |
| Age rating | 4+ | 12+ |
| Developer | iiNet Limited | John Hoang |
Customer experience
iiNet Support
Mirabella Genio
User reviews
iiNet Support
From 298 App Store ratingsWhat we love
- 👍 Works fine for some users
- 👍 Provides necessary information
- 👍 Accurate data usage graph
Room to improve
- 🐛 App is clunky and unusable
- 🐛 Outdated interface
- 🐛 Constantly crashes
- 🐛 Login issues
- 🐛 Slow performance
Mirabella Genio
From 59 App Store ratingsWhat we love
- 👍 Easy to set up
- 🚀 Affordable smart devices
- 🔒 Robust security features
- 🎨 Good light quality
- 👍 Handy to control lights remotely
Room to improve
- 🐛 Frequent disconnections and reconnections required
- 🐛 Buggy app with crashes and issues
- 🔌 Unreliable connectivity
- 🤔 Limited functionality in the app
- 🤔 Confusing settings and menus
Bugs and requests
iiNet Support
Reported bugs
17 issues- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
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- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app
Requested features
9 requests- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
Show 4 moreShow fewer
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service
Mirabella Genio
Reported bugs
5 issues- App crashing and freezing
- Devices randomly going offline
- Scheduling and automation issues
- Pairing and setup problems
- Incompatibility with certain networks
Requested features
5 requests- Dark mode option
- Ability to save custom color presets
- Widget functionality for quick controls
- Better time zone support
- Siri/HomeKit integration
In-app purchases
iiNet Support
No in-app purchases
Mirabella Genio
No in-app purchases
Questions
Is iiNet Support free?
Is Mirabella Genio free?
Which has better reviews, iiNet Support or Mirabella Genio?
Which is updated more often, iiNet Support or Mirabella Genio?
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