PeopleCert Partner vs Freshservice

The new PeopleCert Partner app brings the experience of managing the entire examination process to the iPhone, with a powerful all-new app! Engineered from the ground-up, combining meticulous design with an intuitive interface, the PeopleCert app delivers the ultimate simplicity on the go, and makes the life of Test Center Managers, Proctors / Invigilators and Trainers more efficient, more productive, and more fun! Test Center Managers Save time, save money and grow your business with the new PeopleCert Partner app! Designed to take the hassle out of exam management, the app allows you to spend more time with your customers while offering you powerful tools to stay on top of your business: • Manage Test Center(s), venues and rooms • Invite Proctors / Invigilators, Trainers and other Test Center Managers • Book exams • Order and assign vouchers • View all vouchers, including redeemed, scheduled and not yet scheduled • View exam lists, including upcoming, pending approval and approved, as well as past, started but not yet closed, and completed. • View full exam details and candidate lists, both registered and non-registered. • View remaining registration time for an upcoming exam • View official results Proctors / Invigilators Say hello to the new PeopleCert Partner app and goodbye to lengthy admin work while being tied to your desk! With the brand-new PeopleCert Partner app, Proctors / Invigilators can view anywhere, at any time: • Full exam lists, both past and upcoming • Full exam details, including candidate list (registered & non-registered) • Candidate details in an instant Additionally, Proctors / Invigilators can perform the following actions on the go: • View remaining registration time in an upcoming exam • Invite candidates to register and send further reminders • Confirm candidate attendance or absence • Print exam material via AirPrint • Upload and review answer sheets for marking • Submit closeout reports • View preliminary results according to Test Center regulations. Trainers Manage your training sessions at a fraction of the time, with the powerful simplicity of the PeopleCert Partner app! The app allows you similar functionality to that of Proctors / Invigilators, while adhering to all necessary restrictions on exam information and exam results, as per PeopleCert rules and Test Center regulations. Compatible with: iPhone 5, 5C, 5s iPhone SE iPhone 6 / 6 Plus iPhone 6s / 6s Plus iPhone 7 / 7 Plus iPhone 8 / 8 Plus iPhone X / XS / XS Max The app is not compatible with older iPhone models.

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab