Smart Home vs Support by Sony
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Smart Home
Connect and control Samsung home appliances remotely via your smartphone. Monitor appliance status, adjust settings, and access customer support from anywhere.
- Connect Samsung appliances
- Remote monitoring
- Device control
- Appliance status check
- Customer support access
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Samsung Smart Home application enables users to easily connect with various Samsung home appliances, including refrigerator, washer, air conditioner, oven, vacuum vacuum and more through your smartphones. With Samsung Smart Home, you can monitor and control Samsung home appliances on the go and enjoy useful services including status check, device control, home view, and customer support. Samsung Smart Home supports iOS 8.0 and above.
Support by Sony
Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.
- Find support information for Sony products
- Instant notifications for bookmarked products
- Software and firmware update alerts
- Receive helpful guides
- Important news about your products
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- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
Screenshots
Verdict
The clearest difference is rating: Support by Sony at 4.0 against Smart Home's 1.3. Support by Sony also leads on review sentiment (36% vs 5%). Smart Home's advantage is iOS requirement (8.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Support by Sony holds the better App Store score, 4.0 against 1.3. Both are backed by a comparable volume of ratings — 944 and 329 respectively. Written reviews point the same way: 5% of Smart Home's written reviews are positive against 36% of Support by Sony's.
Smart Home ships an update every 2 months, Support by Sony every 3 months. The most recent releases landed on October 27, 2026 and October 26, 2026 respectively.
| Parameter | Smart Home | Support by Sony |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (944 ratings) | 4.0 (329 ratings) — better |
| Positive reviews | 4.6% of reviews | 36.0% of reviews — better |
| Number of ratings | 944 — better | 329 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 8.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 236 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Samsung Electronics Co., Ltd. | Sony Corporation |
Customer experience
Smart Home
Support by Sony
User reviews
Smart Home
From 944 App Store ratingsWhat we love
- 👍 Monitoring time remaining on washer/dryer
- 🚀 App works fine when it connects
Room to improve
- 🐛 Constant connection issues
- 🔒 Requires repeated logins and security codes
- 🤯 Confusing and unintuitive UI
- 🤖 Lack of basic functionality (e.g. notifications)
Support by Sony
From 329 App Store ratingsWhat we love
- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications
Room to improve
- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality
Bugs and requests
Smart Home
Reported bugs
3 issues- App crashes on startup
- Fails to detect and connect to appliances
- Loses connection to appliances randomly
Requested features
4 requests- Automatic connection to appliances without pressing buttons
- Integration with smart home platforms (e.g. HomeKit)
- Scheduling and automation options
- Improved error reporting and troubleshooting
Support by Sony
Reported bugs
3 issues- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning
Requested features
3 requests- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app
In-app purchases
Smart Home
No in-app purchases
Support by Sony
No in-app purchases
Questions
Is Smart Home free?
Is Support by Sony free?
Which has better reviews, Smart Home or Support by Sony?
Do Smart Home or Support by Sony have ads?
Which is updated more often, Smart Home or Support by Sony?
Other comparisons
