Freshservice vs Apparound

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

Apparound the all-in-one solution to a successful digital selling. It includes: • manage and share sales and marketing content • real time quoting • contract generation • electronic signature • sales tracking and monitoring • information management and business intelligence Apparound works as a native app on tablets, smartphones and PC. Designed to be used in real time with the client or remotely, the app retains all its features even when there is no internet connection. The seller can show the sales content, process the offer, generate the contract and conclude it through the graphometric signature or remotely through the OTP signature, already at the first appointment. Apparound helps companies improve sales productivity by simplifying the sales process for sellers and making the buying process easier for customers. Eight modules to improve sales productivity: • Content Sharing: your sales, marketing and commercial content always at hand • Power CPQ: configures and generates real-time offers without errors, even in offline mode • Solution Advisor: simplifies the process of configuring offers with guided tours and customer-specific purchase suggestions • Interactive Tools: Increase customer engagement. Engage the customer in a unique sales experience, offering the possibility to manage the purchasing process • Contract Generator: generate a contract automatically by filling in the fields with the information collected during the configuration of the offer • Electronic Signature: it increases the speed of deal closure, by signing the contract with electronic signature during the meeting, or remotely through the SMS-OTP (One-Time-Password) signature • Sales Tracker: dynamic dashboard that allows salespeople and managers to monitor the progress of sales activities and the situation of each customer • Data Manager: the form allows you to collect data and feedback from customers, record information, administer questionnaires Key capabilities: • Cloud solution • Works offline • Customer facing • Multi-device: accessible on tablet, smartphone and PC • Multi-language