Comparison

New Haven Connect vs MyFrontier

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

New Haven Connect

Easily report local issues like potholes and damaged signs to City Hall. This app uses GPS to pinpoint your location and offers a list of common services for reporting problems. Track the status of your submissions and see when issues are resolved.

Highlights
  • Report local issues
  • GPS location services
  • Track report status
  • View community reports
  • List of common services
Features
Read full description

For those annoying potholes, damaged street signs, and other local issues, the New Haven Connect app makes reporting a problem to City Hall easier than ever. Powered by SeeClickFix, the iPhone, and iPad compatible, app uses GPS to recognize your location and provides a list of commonly requested services to choose from. The mobile app can be used for a variety of issues such as graffiti, street maintenance, street light, damaged trees, parking meters, and garbage collection. Residents can track the status of reports they or other members of the community have submitted and learn when they have been resolved.

About

MyFrontier

Manage your Frontier services, track orders, and make payments conveniently. Access personalized discounts, offers, and rewards from top brands. Get instant support and upgrade your plans with ease.

Highlights
  • Manage Frontier services
  • Personalized rewards and discounts
  • Make payments and manage billing
  • Track orders and installation updates
  • Upgrade plans and add-ons
  • Virtual assistant for support
  • Troubleshoot service issues
Features
Currently charting
Read full description

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips. The app is a must-have for customers of: - Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite) - Frontier TV Services - Frontier Voice Services Do more with your account from your smartphone or tablet with these easy-to-use tools and features. Services: - Get personalized rewards, discounts and offers - Manage your Frontier services - Upgrade your plan with add-ons and higher speeds Billing and Payments: - Make a one-time payment - Set up Auto Pay - Sign up for Paperless Billing - View billing and payment history - Compare current and past statements Troubleshooting: - Check for outages - Track your orders and trouble tickets - Reboot your gateway or TV Set-top box - Get 24/7 help with our virtual assistant Account Settings: - Easily reset your password - Control your notifications preferences - Add contact information Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Screenshots

New Haven Connect4 screens
MyFrontier4 screens

Verdict

The call

The clearest difference is ratings volume: MyFrontier at 190K against New Haven Connect's 15. MyFrontier also leads on update cadence (monthly vs every 3 months) and chart position (#148 vs unranked). New Haven Connect's advantage is review sentiment (50% vs 30%). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for New Haven Connect against 4.7 for MyFrontier. That said, the two scores are not equally well evidenced: MyFrontier has 190K ratings behind it against 15, so its average is the more settled of the two. Written reviews are what separate them: 50% of New Haven Connect's written reviews are positive against 30% of MyFrontier's.

UpkeepUpdate frequency

New Haven Connect ships an update every 3 months, MyFrontier monthly. The most recent releases landed on October 24, 2026 and October 31, 2026 respectively.

Scorecard6 real differences · 5 level
New Haven Connect versus MyFrontier: the parameters behind the verdict, then further details
ParameterNew Haven ConnectMyFrontier
PriceFreeFree
Rating4.7 (15 ratings) — better4.7 (190K ratings)
Positive reviews50.0% of reviews — better30.4% of reviews
Number of ratings15190K — better
Update frequencyEvery 3 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank—#148 — better
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.615.0 — better
Further details — not scored
Size142 MB135 MB
Age rating12+4+
DeveloperCity of New Haven CTFrontier Communications

Customer experience

New Haven Connect

All ratings14 ratings
Positive85.7%
Neutral14.3%
Negative0.0%
Written reviews2 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

MyFrontier

All ratings189,358 ratings
Positive91.6%
Neutral3.7%
Negative4.7%
Written reviews678 reviews
Positive30.4%
Neutral6.5%
Negative63.1%

Bugs and requests

New Haven Connect

Not enough reviews yet to summarise bugs or requests.

MyFrontier

Reported bugs

3 issues
  • App crashes and errors
  • Inability to complete transactions
  • Inconsistent account information

Requested features

3 requests
  • Improved app navigation and user interface
  • Ability to manage linked accounts
  • Reliable outage notifications and status updates

In-app purchases

None

New Haven Connect

No in-app purchases

None

MyFrontier

No in-app purchases

Questions

Is New Haven Connect free?
New Haven Connect is free to download, with no in-app purchases.
Is MyFrontier free?
MyFrontier is free to download, with no in-app purchases.
Which has better reviews, New Haven Connect or MyFrontier?
New Haven Connect is rated higher. New Haven Connect averages 4.7 out of 5 from 15 ratings, while MyFrontier averages 4.7 from 190K ratings.
Do New Haven Connect or MyFrontier have ads?
Neither New Haven Connect nor MyFrontier shows ads.
Which is updated more often, New Haven Connect or MyFrontier?
New Haven Connect ships an update every 3 months, and MyFrontier monthly. Most recently, New Haven Connect was updated on October 24, 2026 and MyFrontier on October 31, 2026.

Other comparisons