MySonicWALL vs GoToAssist Remote Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySonicWALL
Manage your SonicWALL security appliances and services from a single user profile. Register products, activate services, and view renewal information.
- Product listing
- Registration
- Service activation
- Renewal information
- Synchronized account management
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The MySonicWALL app provides users access to SonicWALL product listing, registration, service activation and Renewal information synchronized with their existing MySonicWALL.com accounts. MySonicWALL.com delivers a convenient, centralized way to register and manage all your SonicWALL Security Appliances and Security Services with a single user profile.
GoToAssist Remote Support
Provide instant remote support to desktops and mobile devices directly from your iPhone or iPad. This app enables seamless screen sharing, remote control, and unattended access, ensuring you can assist customers anytime, anywhere.
- Live remote support
- Screen sharing
- Remote control
- Unattended access
- Touch and gesture controls
- Secure encryption
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GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.
Screenshots
Verdict
The clearest difference is rating: MySonicWALL at 3.0 against GoToAssist Remote Support's 1.7. MySonicWALL also leads on monetization model (free vs freemium) and review sentiment (17% vs 4%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySonicWALL holds the better App Store score, 3.0 against 1.7. Both are backed by a comparable volume of ratings — 10 and 26 respectively. Written reviews point the same way: 17% of MySonicWALL's written reviews are positive against 4% of GoToAssist Remote Support's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 6, 2026 respectively.
| Parameter | MySonicWALL | GoToAssist Remote Support |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (10 ratings) — better | 1.7 (26 ratings) |
| Positive reviews | 16.7% of reviews — better | 4.3% of reviews |
| Number of ratings | 10 | 26 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 10.3 — better | 12.0 |
| Further details — not scored | ||
| Size | 9 MB | 32 MB |
| Age rating | 4+ | 4+ |
| Developer | SonicWall Inc. | GoTo Group, Inc. |
Customer experience
MySonicWALL
GoToAssist Remote Support
In-app purchases
MySonicWALL
No in-app purchases
GoToAssist Remote Support
No in-app purchases
Questions
Is MySonicWALL free?
Is GoToAssist Remote Support free?
Which has better reviews, MySonicWALL or GoToAssist Remote Support?
Do MySonicWALL or GoToAssist Remote Support have ads?
Which is updated more often, MySonicWALL or GoToAssist Remote Support?
Other comparisons
