Comparison

Autotask LiveMobile vs MySonicWALL

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Autotask LiveMobile

This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.

Highlights
  • Real-time access to service calls, tickets, tasks, and appointments
  • Mobile time entry for Autotask
  • Schedule appointments and to-dos on the go
  • Search account and contact information
  • Full dashboard experience on mobile
Features
Read full description

Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

About

MySonicWALL

Manage your SonicWALL security appliances and services from a single user profile. Register products, activate services, and view renewal information.

Highlights
  • Product listing
  • Registration
  • Service activation
  • Renewal information
  • Synchronized account management
Features
Read full description

The MySonicWALL app provides users access to SonicWALL product listing, registration, service activation and Renewal information synchronized with their existing MySonicWALL.com accounts. MySonicWALL.com delivers a convenient, centralized way to register and manage all your SonicWALL Security Appliances and Security Services with a single user profile.

Screenshots

Autotask LiveMobile4 screens
MySonicWALL4 screens

Verdict

The call

The clearest difference is rating: MySonicWALL at 3.2 against Autotask LiveMobile's 1.7. MySonicWALL also leads on monetization model (free vs free with in-app purchases) and iOS requirement (10.3 vs 12.0). Autotask LiveMobile's advantage is ratings volume (72 vs 9). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MySonicWALL holds the better App Store score, 3.2 against 1.7. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 72 ratings behind it against 9, so its average is the more settled of the two. Written reviews split almost evenly too, at 17% and 17% positive.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 19, 2026 and September 29, 2026 respectively.

Scorecard4 real differences · 6 level
Autotask LiveMobile versus MySonicWALL: the parameters behind the verdict, then further details
ParameterAutotask LiveMobileMySonicWALL
PriceFreeFree
Rating1.7 (72 ratings)3.2 (9 ratings) — better
Positive reviews16.7% of reviews16.7% of reviews
Number of ratings72 — better9
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.010.3 — better
Further details — not scored
Size80 MB9 MB
Age rating4+4+
DeveloperKaseya International LimitedSonicWall Inc.

Customer experience

Autotask LiveMobile

All ratings72 ratings
Positive13.9%
Neutral2.8%
Negative83.3%
Written reviews138 reviews
Positive16.7%
Neutral6.5%
Negative76.8%

MySonicWALL

All ratings9 ratings
Positive55.6%
Neutral0.0%
Negative44.4%
Written reviews6 reviews
Positive16.7%
Neutral0.0%
Negative83.3%

Bugs and requests

Autotask LiveMobile

Reported bugs

6 issues
  • SSO sign in redirection not working
  • App crashes on iPhone X
  • Cannot update/enter time entries, or modify tickets
  • Cannot hit radio buttons on checklists
  • 2fa keeps breaking
Show 1 more
  • Cannot view Open Tickets

Requested features

2 requests
  • Push notifications for Tickets
  • Fingerprint access

MySonicWALL

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Autotask LiveMobile

No in-app purchases

None

MySonicWALL

No in-app purchases

Questions

Is Autotask LiveMobile free?
Autotask LiveMobile is free to download, with no in-app purchases.
Is MySonicWALL free?
MySonicWALL is free to download, with no in-app purchases.
Which has better reviews, Autotask LiveMobile or MySonicWALL?
MySonicWALL is rated higher. Autotask LiveMobile averages 1.7 out of 5 from 72 ratings, while MySonicWALL averages 3.2 from 9 ratings.
Do Autotask LiveMobile or MySonicWALL have ads?
Neither Autotask LiveMobile nor MySonicWALL shows ads.
Which is updated more often, Autotask LiveMobile or MySonicWALL?
Autotask LiveMobile ships an update every 2 months, and MySonicWALL every 2 months. Most recently, Autotask LiveMobile was updated on September 19, 2026 and MySonicWALL on September 29, 2026.

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