Autotask LiveMobile vs MySonicWALL
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
MySonicWALL
Manage your SonicWALL security appliances and services from a single user profile. Register products, activate services, and view renewal information.
- Product listing
- Registration
- Service activation
- Renewal information
- Synchronized account management
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The MySonicWALL app provides users access to SonicWALL product listing, registration, service activation and Renewal information synchronized with their existing MySonicWALL.com accounts. MySonicWALL.com delivers a convenient, centralized way to register and manage all your SonicWALL Security Appliances and Security Services with a single user profile.
Screenshots
Verdict
The clearest difference is rating: MySonicWALL at 3.2 against Autotask LiveMobile's 1.7. MySonicWALL also leads on monetization model (free vs free with in-app purchases) and iOS requirement (10.3 vs 12.0). Autotask LiveMobile's advantage is ratings volume (72 vs 9). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySonicWALL holds the better App Store score, 3.2 against 1.7. That said, the two scores are not equally well evidenced: Autotask LiveMobile has 72 ratings behind it against 9, so its average is the more settled of the two. Written reviews split almost evenly too, at 17% and 17% positive.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 19, 2026 and September 29, 2026 respectively.
| Parameter | Autotask LiveMobile | MySonicWALL |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (72 ratings) | 3.2 (9 ratings) — better |
| Positive reviews | 16.7% of reviews | 16.7% of reviews |
| Number of ratings | 72 — better | 9 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 | 10.3 — better |
| Further details — not scored | ||
| Size | 80 MB | 9 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | SonicWall Inc. |
Customer experience
Autotask LiveMobile
MySonicWALL
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
MySonicWALL
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
MySonicWALL
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is MySonicWALL free?
Which has better reviews, Autotask LiveMobile or MySonicWALL?
Do Autotask LiveMobile or MySonicWALL have ads?
Which is updated more often, Autotask LiveMobile or MySonicWALL?
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