Austin 311 vs Fetch Resident
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Austin 311
Access City services and information easily. This app helps you connect with the City of Austin for various needs, contributing to its goal of becoming a well-managed city.
- Access city services
- Access city information
- Connect with City of Austin
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Austin 3-1-1 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country.
Fetch Resident
This app provides residents of specific communities with convenient delivery services for packages, groceries, and household essentials. It also offers full-service self-storage solutions with door-to-door pickup and delivery, aiming to save users time and reduce daily hassles.
- Same-day package delivery
- Unlimited free 2-hour grocery delivery
- Containerized self-storage
- Door-to-door pickup and delivery
- Household essentials delivery
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Modern living, delivered to your door. One App, 4 smart services to save you time, money, and peace of mind every day. Our services exclusively for residents of Fetch communities: Same-day, direct to your door package delivery. Unlimited free 2-hour delivery of your grocery favorites and household essentials. No fees. No tipping. Ever. Self-storage, built for renters. Full service, containerized storage-- with delivery and pickup straight from your door. No more package problems, grocery runs, or running out of space--- just more freedom to do what you actually want. You tap, we Fetch, that’s the whole thing.
Screenshots
Verdict
The clearest difference is rating: Fetch Resident at 4.5 against Austin 311's 2.3. Fetch Resident also leads on ratings volume (22K vs 56) and iOS requirement (17.0 vs 26.0). Austin 311's advantage is review sentiment (27% vs 8%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Fetch Resident holds the better App Store score, 4.5 against 2.3. That said, the two scores are not equally well evidenced: Fetch Resident has 22K ratings behind it against 56, so its average is the more settled of the two. Written reviews complicate that: 27% of Austin 311's written reviews are positive against 8% of Fetch Resident's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on November 1, 2026 and November 5, 2026 respectively.
| Parameter | Austin 311 | Fetch Resident |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (56 ratings) | 4.5 (22K ratings) — better |
| Positive reviews | 27.0% of reviews — better | 8.0% of reviews |
| Number of ratings | 56 | 22K — better |
| Update frequency | Fortnightly | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 26.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 11 MB | 327 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Austin | Fetch Package, Inc |
Customer experience
Austin 311
Fetch Resident
Bugs and requests
Austin 311
Not enough reviews yet to summarise bugs or requests.
Fetch Resident
Reported bugs
3 issues- Delivery windows not honored
- Packages delivered to wrong addresses
- Inability to reach customer service
Requested features
3 requests- Ability to select individual packages for delivery
- Improved communication and notification system
- Better customer support options
In-app purchases
Austin 311
No in-app purchases
Fetch Resident
No in-app purchases
Questions
Is Austin 311 free?
Is Fetch Resident free?
Which has better reviews, Austin 311 or Fetch Resident?
Do Austin 311 or Fetch Resident have ads?
Which is updated more often, Austin 311 or Fetch Resident?
Other comparisons
