CitizensBank24 vs Citizens Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CitizensBank24
Manage your bank accounts on the go with this mobile banking app. Check balances, view transactions, deposit checks remotely, transfer funds, and pay bills securely. It's a free service for existing digital banking customers.
- Check account balances
- View recent transactions
- Remote check deposit
- Transfer funds between accounts
- Pay bills
- View alerts
Read full descriptionHide full description
Citizens Bank Mobile Banking gives you easy access to your accounts wherever you go – 24/7 from your smart device. • Check Account Balances • See recent transaction • Deposit Checks with Remote Deposit • Transfer money between accounts • View Alerts • Pay Bill Mobile Banking delivers exceptional security and it’s a FREE service* for Citizen’s Digital Banking customers. Member FDIC * Most web-enabled cell phones can be used with our mobile banking service. Your cell phone provider may charge additional fees for web access or text messages. Consult your phone provider for details.
Citizens Access
Manage your finances conveniently from your mobile device. Access your CD and Savings accounts 24/7, view statements and transaction history, and easily transfer funds in and out.
- 24/7 secure account access
- View account summary
- Access statements
- View transaction history
- Transfer money
Read full descriptionHide full description
Ready to manage your money – anytime, anywhere – from the convenience of your mobile device! Access Benefits: - 24/7 secure access to your CD and Savings accounts - View account summary and statements - Easily access transaction history - Transfer money in and out of your account DISCLOSURES: © 2026 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) Member FDIC Equal Housing Lender
Screenshots
Verdict
The clearest difference is ads: Citizens Access at none against CitizensBank24's shown. Citizens Access also leads on monetization model (free vs ad-supported) and ratings volume (11K vs 1.2K). CitizensBank24's advantage is review sentiment (58% vs 33%). On price, rating, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for CitizensBank24 against 4.9 for Citizens Access. That said, the two scores are not equally well evidenced: Citizens Access has 11K ratings behind it against 1.2K, so its average is the more settled of the two. Written reviews are what separate them: 58% of CitizensBank24's written reviews are positive against 33% of Citizens Access's.
CitizensBank24 ships an update monthly, Citizens Access fortnightly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.
| Parameter | CitizensBank24 | Citizens Access |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (1.2K ratings) | 4.9 (11K ratings) |
| Positive reviews | 58.3% of reviews — better | 32.8% of reviews |
| Number of ratings | 1.2K | 11K — better |
| Update frequency | Monthly | Fortnightly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 180 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | Citco Community Bancshares, Inc | Citizens Bank, N.A. |
Customer experience
CitizensBank24
Citizens Access
Bugs and requests
CitizensBank24
Not enough reviews yet to summarise bugs or requests.
Citizens Access
Reported bugs
3 issues- Login screen gets stuck on verification code
- Face ID/Touch ID not working consistently
- Deposits not showing up in account for days
Requested features
4 requests- Mobile check deposit
- Ability to open new accounts in-app
- Improved login experience with Face ID/Touch ID
- More detailed transaction history
In-app purchases
CitizensBank24
No in-app purchases
Citizens Access
No in-app purchases
Questions
Is CitizensBank24 free?
Is Citizens Access free?
Which has better reviews, CitizensBank24 or Citizens Access?
Do CitizensBank24 or Citizens Access have ads?
Which is updated more often, CitizensBank24 or Citizens Access?
Other comparisons
