Tidio vs Instabot
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
Instabot
Automate customer interactions to save time and money for your business. This tool answers questions, qualifies leads, and books appointments across web, Facebook, and text messaging. Receive instant alerts for high-priority customers and route conversations to the right teams.
- Automated lead qualification
- Appointment booking
- Web and text messaging integration
- Push notifications for customer engagement
- Conversation routing
- Dynamic FAQ answering
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Save time and money while you grow your business. With Instabot’s powerful and easy-to-use technology, you can answer questions, qualify and convert leads, book appointments, and more — on the web, Facebook, or directly via text messaging. In the Conversations app, receive push alerts when customers are on your site, auto-qualified, and want to talk. You can then easily message them on your phone, whether they are on your website or chatting via text messaging. Route customer conversations to different teams in your organization, and dynamically answer common questions. The bot will also alert you when someone is a high-priority customer, qualified lead, has a question, or wants to chat immediately. By meeting client expectations and reducing friction, you can move people through the funnel faster and create more conversions in the process -- all while saving your business precious time and money.
Screenshots
Verdict
The clearest difference is monetization model: Instabot at free against Tidio's freemium. Instabot also leads on review sentiment (100% vs 83%) and iOS requirement (12.0 vs 15.1). Tidio's advantage is ratings volume (4.8K vs 7) and update cadence (weekly vs every 5 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Tidio against 4.9 for Instabot. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 7, so its average is the more settled of the two. Written reviews are what separate them: 83% of Tidio's written reviews are positive against 100% of Instabot's.
Tidio ships an update weekly, Instabot every 5 weeks. The most recent releases landed on November 1, 2026 and October 24, 2026 respectively.
| Parameter | Tidio | Instabot |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) | 4.9 (7 ratings) — better |
| Positive reviews | 82.8% of reviews | 100.0% of reviews — better |
| Number of ratings | 4.8K — better | 7 |
| Update frequency | Weekly — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 12.0 — better |
| Further details — not scored | ||
| Size | 65 MB | 19 MB |
| Age rating | 17+ | 4+ |
| Developer | TIDIO POLAND SP Z O O | ROKOLabs LLC |
Customer experience
Tidio
Instabot
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
Instabot
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tidio
No in-app purchases
Instabot
No in-app purchases









