Comparison

Tidio vs Instabot

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

Instabot

Automate customer interactions to save time and money for your business. This tool answers questions, qualifies leads, and books appointments across web, Facebook, and text messaging. Receive instant alerts for high-priority customers and route conversations to the right teams.

Highlights
  • Automated lead qualification
  • Appointment booking
  • Web and text messaging integration
  • Push notifications for customer engagement
  • Conversation routing
  • Dynamic FAQ answering
Features
Read full description

Save time and money while you grow your business. With Instabot’s powerful and easy-to-use technology, you can answer questions, qualify and convert leads, book appointments, and more — on the web, Facebook, or directly via text messaging. In the Conversations app, receive push alerts when customers are on your site, auto-qualified, and want to talk. You can then easily message them on your phone, whether they are on your website or chatting via text messaging. Route customer conversations to different teams in your organization, and dynamically answer common questions. The bot will also alert you when someone is a high-priority customer, qualified lead, has a question, or wants to chat immediately. By meeting client expectations and reducing friction, you can move people through the funnel faster and create more conversions in the process -- all while saving your business precious time and money.

Screenshots

Tidio4 screens
Instabot4 screens

Verdict

The call

The clearest difference is monetization model: Instabot at free against Tidio's freemium. Instabot also leads on review sentiment (100% vs 83%) and iOS requirement (12.0 vs 15.1). Tidio's advantage is ratings volume (4.8K vs 7) and update cadence (weekly vs every 5 weeks). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for Tidio against 4.9 for Instabot. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 7, so its average is the more settled of the two. Written reviews are what separate them: 83% of Tidio's written reviews are positive against 100% of Instabot's.

UpkeepUpdate frequency

Tidio ships an update weekly, Instabot every 5 weeks. The most recent releases landed on November 1, 2026 and October 24, 2026 respectively.

Scorecard5 real differences · 5 level
Tidio versus Instabot: the parameters behind the verdict, then further details
ParameterTidioInstabot
PriceFreeFree
Rating4.8 (4.8K ratings)4.9 (7 ratings) — better
Positive reviews82.8% of reviews100.0% of reviews — better
Number of ratings4.8K — better7
Update frequencyWeekly — betterEvery 5 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.112.0 — better
Further details — not scored
Size65 MB19 MB
Age rating17+4+
DeveloperTIDIO POLAND SP Z O OROKOLabs LLC

Customer experience

Tidio

All ratings4,768 ratings
Positive93.8%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

Instabot

All ratings7 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

Instabot

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tidio

No in-app purchases

None

Instabot

No in-app purchases

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is Instabot free?
Instabot is free to download, with no in-app purchases.
Which has better reviews, Tidio or Instabot?
Instabot is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Instabot averages 4.9 from 7 ratings.
Do Tidio or Instabot have ads?
Neither Tidio nor Instabot shows ads.
Which is updated more often, Tidio or Instabot?
Tidio ships an update weekly, and Instabot every 5 weeks. Most recently, Tidio was updated on November 1, 2026 and Instabot on October 24, 2026.

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