Brown Thomas vs Flannels
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Brown Thomas
Shop Ireland's premier luxury department store from your phone. Browse fashion, beauty, and home goods, check product availability, and manage loyalty rewards. Get order updates and exclusive sale notifications.
- Browse luxury fashion, beauty, and home goods
- Check in-store and online product availability
- Manage Encore loyalty points and digital card
- Track order status with push notifications
- Save items to a wishlist
- Store and use gift cards
- Access digital store receipts
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THE BROWN THOMAS SHOPPING EXPERIENCE NOW IN THE PALM OF YOUR HAND The Brown Thomas shopping app brings you closer than ever to Ireland’s most-loved luxury department store. Our online shopping app allows you to browse and shop the latest fashion, bags, shoes, beauty, home and more. CHECK STOCK: Quickly check if the product you love is available online or in any of our stores nationwide with one tap. ENCORE LOYALTY: Encore loyalty rewards you for every online and in-store purchase you make. Collect, view and redeem your loyalty points all in our app. Making the trip to store? Access your loyalty card to collect points at the till – even without mobile network or Wi-Fi. ORDER UPDATES: With the Brown Thomas Shopping App, you can get immediate updates on the status of your orders in your account. Enable push notifications to get an update whenever your order ships. PUSH NOTIFICATIONS: Hear it here first! Stay up to date with the latest arrivals, exclusive launches and sale events when you turn on push notifications. DELIVERY METHODS: Shop your favourite products online and take advantage of all our delivery methods right here in the app. In a hurry? Choose from Same Day, Nominated Day or Premium Express, or you can Click and Collect you order from any Brown Thomas or Arnotts store. SAVED GIFT CARDS: Store your gift cards in your app to use in-store or online. GIFTING DESTINATION: Make your order that bit more special with options for gift wrap on eligible items. Can’t decide what to buy? Purchase a Brown Thomas Gift Card in the app for redemption anywhere in-app, online or in-store. STORE RECEIPTS: Never lose a receipt again; you can find all your store receipts and online orders easily in your account. Each one has a barcode that can be scanned at any of our tills. WISHLIST: Save all of your favourite fashion, beauty and home products to your Wishlist and manage them from the Brown Thomas App or online.
Flannels
Discover and shop a curated selection of luxury designer clothing, footwear, and accessories for men, women, and children. Enjoy a seamless shopping experience with a unified account across devices, instant updates on new arrivals and sales, and convenient features like Click and Collect.
- Shop designer clothing, footwear, and accessories
- Unified account across devices
- Push notifications for new arrivals and sales
- Click and Collect service
- International delivery
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Flannels is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids’ designer clothing, footwear, and accessories. Our increasing brand portfolio includes Gucci, Canada Goose, Saint Laurent, Moncler, Jimmy Choo, and Stone Island, alongside hundreds of other iconic and cutting-edge designers. Flannels continues to augment its online presence with the latest app where it has never been easier to perfect your style, choosing from a coveted selection of leading international and exciting, new labels. With our app, Flannels redefines luxury shopping: SHOP AS ONE Your Flannels account syncs across all devices. Shop on the go with a unified basket and login. KEEP IN THE LOOP WITH PUSH NOTIFICATIONS New products just in that you're going to love? Sale launching at midnight? Leave it to us. ALL THE BEST BITS FROM MOBILE Experience the ease of our mobile site with familiar navigation plus features such as Click and Collect and international delivery.
Screenshots
Verdict
Brown Thomas and Flannels both sit at 4.8 stars, but that hides the real split: 84% of Flannels's written reviews are positive against 0% of Brown Thomas's. Flannels also leads on ads (none vs shown) and update cadence (every 3 weeks vs every 6 weeks). On price, rating, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Brown Thomas against 4.8 for Flannels. Both are backed by a comparable volume of ratings — 132 and 420 respectively. Written reviews are what separate them: 0% of Brown Thomas's written reviews are positive against 84% of Flannels's.
Brown Thomas ships an update every 6 weeks, Flannels every 3 weeks. The most recent releases landed on September 19, 2026 and October 2, 2026 respectively.
| Parameter | Brown Thomas | Flannels |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (132 ratings) | 4.8 (420 ratings) |
| Positive reviews | 0.0% of reviews | 84.3% of reviews — better |
| Number of ratings | 132 | 420 — better |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.6 — better |
| Further details — not scored | ||
| Size | 107 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Brown Thomas | The Flannels Group Limited |
Customer experience
Brown Thomas
Flannels
Bugs and requests
Brown Thomas
Not enough reviews yet to summarise bugs or requests.
Flannels
Reported bugs
5 issues- App crashes when scrolling or navigating
- Login and password reset issues
- Incorrect item sizes shipped
- Delayed or missing order updates
- Return process is unreliable
Requested features
5 requests- Improve wish list functionality
- Provide more detailed product information
- Offer free delivery and returns
- Enhance in-app search and filtering
- Integrate better size guide and fit recommendations
In-app purchases
Brown Thomas
No in-app purchases
Flannels
No in-app purchases
