Text2Drive vs Service Snap 2.0
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Text2Drive
Facilitates communication between dealership employees and customers. Enables sending messages and photos, particularly for repair updates. Requires an existing Text2Drive account to function.
- Employee-to-employee chat
- Customer chat
- Photo sharing
- Repair updates
- Dealership operations
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An extension of the Text2Drive communication platform, the Mobile Operations Module allows dealership employees to chat with each other or with customers and send them photos (typically of a required repair). This free app only works with a Text2Drive account.
Service Snap 2.0
This app helps dealership personnel communicate recommended vehicle services to customers using photos and videos. It enhances transparency by detailing vehicle condition and repair needs, storing media with the repair order for future reference. Improve customer communication and streamline service appointments.
- Communicate recommended service visually
- Send photos and videos of vehicle condition
- Detail repair needs and recommendations
- Store media with repair orders
- Enhance customer communication
- Streamline service appointments
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Designed to work with Reynolds Retail Management System, Service Snap 2.0 enhances dealership personnel’s ability to communicate recommended service on a customer’s vehicle. Photos and videos detailing the vehicle condition can be sent to a customer to communicate the need for a repair and why it’s recommended they are done during this service visit. The photos and videos are stored with the repair order and can be referenced at any time. Now, technicians and service advisors can more clearly communicate with customers and keep the service appointment moving quickly.
Screenshots
Verdict
The clearest difference is update cadence: Text2Drive at monthly against Service Snap 2.0's every 2 months. Text2Drive also leads on review sentiment (22% vs 13%). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 1.9 for Text2Drive against 1.8 for Service Snap 2.0. Both are backed by a comparable volume of ratings — 99 and 92 respectively. Written reviews are what separate them: 22% of Text2Drive's written reviews are positive against 13% of Service Snap 2.0's.
Text2Drive ships an update monthly, Service Snap 2.0 every 2 months. Both last shipped on October 21, 2026.
| Parameter | Text2Drive | Service Snap 2.0 |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (99 ratings) — better | 1.8 (92 ratings) |
| Positive reviews | 21.8% of reviews — better | 12.5% of reviews |
| Number of ratings | 99 — better | 92 |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 22 MB | 142 MB |
| Age rating | 4+ | 4+ |
| Developer | Text2Drive | The Reynolds and Reynolds Company and its affiliates |
Customer experience
Text2Drive
Service Snap 2.0
Bugs and requests
Text2Drive
Reported bugs
44 issues- Removed reviews
- App takes up gigabytes of storage
- Selectivity of photo/video uploads
- Videos upload with no sound
- Videos don't go through
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- Need to restart phone to record video again
- Cancel button in place of send button
- Videos send but feedback says otherwise
- Videos are never clear
- App is laggy
- Notification interruption causes video loss
- Cannot log in
- Videos do not upload after recording
- Gray screen when finishing video
- Freezing when starting video
- Accidentally deleted videos due to cancel button placement
- App crashes a lot
- Camera never focuses
- Adding photos/videos from media library fails or duplicates
- White screen when recording
- No landscape mode
- Horrible compression
- App constantly uses more storage
- No cache clearing option
- Cannot record on newer phones (iPhone 14 Max)
- Photos are compressed gibberish
- Screen is white indefinitely when adding photo manually
- App is slow and sometimes doesn't load
- Desktop site shows out of order responses
- Screen going white when recording
- Won't upload despite showing uploaded
- Customers can't open videos
- App has issues with Bluetooth devices active
- Metrics produced are flawed
- Unable to upload photos from gallery (white screen)
- Crashes every time since update
- App keeps all videos with no way to delete
- Opens camera screen then freezes
- Face recognition cycles multiple times
- Upload video/picture doesn't go through if phone is closed
- App doesn't close if phone is left open
- Super slow, pictures don't load properly
- App freezes on login screen
- App shuts down when entering username
Requested features
16 requests- Allow deletion of saved videos/data
- Improve video/photo quality
- Fix camera focus issue
- Add landscape mode for iPads
- Add option to unsend videos
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- Fix UI update issues (cancel button placement)
- Show all messages, not just selected ones
- Allow editing of videos
- Fix Bluetooth device interference
- Improve face recognition reliability
- Allow app to close when phone screen is off
- Improve upload speed
- Add cache clearing option
- Fix issues with older phones (iPhone 5s)
- Filter notifications between advisors
- Improve app performance for notifications
Service Snap 2.0
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Text2Drive
No in-app purchases
Service Snap 2.0
No in-app purchases
