HomeSense vs Customer Direct
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HomeSense
Transform your iPhone or iPad into a central hub for your smart home. Seamlessly integrate and manage devices from various brands, including lights, thermostats, and audio systems. Enjoy a convenient overview of your entire home and control individual devices or create custom scenes.
- Centralized smart home control
- Integrates with multiple brands
- Device and room overview
- Customizable scenes and favorites
- Today widget for quick access
- iCloud sync across devices
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HomeSense turns your iPhone or iPad into a command center for your automated home. HomeSense supports Caséta Wireless, Lutron RadioRA 2, Lutron RadioRA 3, Lutron HomeWorks QS, Philips Hue Personal Wireless Lighting, Sonos speakers, Honeywell Lyric Thermostat and HomeKit, providing seamless integration between these systems. See the state of your connected devices, rooms, and convenient summary of your whole home with the base version, and upgrade to control lights, fans, shades, thermostats, edit schedule and more. With Notification Center widget, favorites, home and room scenes, HomeSense is flexible, convenient and easy to use. Please note that device control and editing for scenes and schedules requires a purchase. Common Features - See and control lights, ceiling fans, shades, blinds and thermostats from the application. - Home overview shows the state of every room and makes it easy to see what rooms have lights or fans on. - Add often used controls or scenes to the Favorites. Any light, fan, shade, or even individual keypad button can be added to Favorites to appear on a separate screen. Tap to toggle, or tap and hold to open the detail view. - Create your own home and room scenes that can combine devices from different systems. - Turn off all lights and fans in a room with a single gesture - just choose “All Off” action on the room. - Set up additional actions for a room to be recalled quickly from actions menu. - Organize your home: manage rooms, rename controls and keypad buttons, hide unwanted devices. - Today widget lets you access selected controls or scenes without launching the app. - Change switch type - choose if switch controls an outlet, light or fan. - Adjust device defaults - set default brightness, fade-in and fade-out time for dimmers, set default speed for fans. - iCloud sync keeps your home configuration up-to-date on all of your devices. Caséta Wireless Features - View and edit Pico button programming and scheduled events. Lutron RadioRA 2 and HomeWorks QS Features - View and edit keypad button programming, scheduled events and thermostat schedules. - Change schedule and energy saving (“Green”) mode. Philips Hue Features - View and edit scheduled events, including events relative to sunrise or sunset. HomeKit Features - Supported devices include outlets, switches, lights, fans, shades, blinds, thermostats, door locks, garage door openers, faucets, and sensors. - Scheduled events support both weekly events, as well as time triggers with repeat intervals, from 5 minutes up to one month. Sonos Features - Play, pause, and control volume. - Select a playlist or a station to play from your Sonos favorites. - Group speakers to play music to more than one rooms. Requirements - For Caséta Wireless, Smart Bridge or Smart Bridge Pro connected to home WiFi network. - For Lutron, professionally installed system connected to home WiFi network. - For Philips Hue, Philips Hue lights with bridge connected to home WiFi network. - For Lyric, Lyric Round Wi-Fi Thermostat, Lyric T5 or Lyric T6 Pro Wi-Fi Thermostat with working Internet connection. Trademarks Lutron, HomeWorks, RadioRA are trademarks of Lutron Electronics Co., Inc registered in the US and other countries. Caséta, RadioRA 2, RadioRA 3, GRAFIK RA are trademarks of Lutron Electronics Co., Inc. Lyric, Lyric Round are trademarks of Honeywell International Inc. PHILIPS is a registered trademark of Koninklijke Philips N.V. Sonos and Sonos product names are either trademarks or registered trademarks of Sonos, Inc.
Customer Direct
This app offers on-demand and scheduled delivery services for big and bulky items from retail stores. It specializes in same-day or scheduled deliveries to homes and businesses, with options for white glove service and in-home assembly.
- On-demand delivery
- Scheduled delivery
- Big and bulky item delivery
- White glove service
- In-home assembly
- Oversize delivery
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AIT Worldwide provides nationwide on-demand, same-day or scheduled delivery to your home or business from retail stores. We specialize in delivering big and bulky items. Additional available services include: white glove, in-home assembly and oversize delivery. Live customer service is available 27/7/365.
Screenshots
Verdict
The clearest difference is review sentiment: HomeSense at 50% against Customer Direct's 0%. HomeSense also leads on rating (4.4 vs 1.9) and ratings volume (77 vs 15). Customer Direct's advantage is in-app purchases (none vs 7) and iOS requirement (12.0 vs 17.0). On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. HomeSense sells 7 in-app purchases, starting at $2.99 per month. Customer Direct asks for nothing beyond the download.
HomeSense holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: HomeSense has 77 ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 50% of HomeSense's written reviews are positive against 0% of Customer Direct's.
HomeSense ships an update every 5 weeks, Customer Direct every 2 months. Both last shipped on October 14, 2026.
| Parameter | HomeSense | Customer Direct |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (77 ratings) — better | 1.9 (15 ratings) |
| Positive reviews | 50.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 77 — better | 15 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 25 MB | 19 MB |
| Age rating | 4+ | 4+ |
| Developer | Revery Codes | Bear Code, LLC |
Customer experience
HomeSense
Customer Direct
In-app purchases
HomeSense
- HomeSense One Monthly7 Days trial$2.991 Month
- HomeSense One Yearly7 Days trial$19.991 Year
- Control Access for Honeywell Lyric$4.99
- Control Access for Sonos$7.99
- Control Access for Philips Hue$9.99
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- Control Access for Lutron$19.99
- Control Access for Caséta Wireless$19.99
Customer Direct
No in-app purchases
Questions
Is HomeSense free?
Is Customer Direct free?
Which has better reviews, HomeSense or Customer Direct?
Do HomeSense or Customer Direct have ads?
Which is updated more often, HomeSense or Customer Direct?
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