Tungsten Mobile vs ServiceNow Agent

Tungsten Mobile allows users of Tungsten Process Director applications to connect with their on-premises, hybrid and cloud solutions from mobile devices. Users become enabled to manage accounts payable and other financial processes and make informed decisions from anywhere, anytime. For busy executives and approvers, this mobility and flexibility can deliver significant efficiency gains. Users can access worklists and process financial documents and requests such as invoices, purchase requisitions, sales orders, etc. directly from their smartphones using Tungsten Mobile. You can review the live document, image data, attachments, and workflow status, as well as approve, reject or add a note to it - all from a mobile device. Suitable for you if: You are using Tungsten business applications for SAP and want to go wireless. Key benefits of using Tungsten Mobile: Reduce bottlenecks: Tungsten Mobile allows you to approve and process financial documents from anywhere, anytime, thus reducing delays in the process due to travels or you being out of the office. Speed up processing: Expediting your financial processes with mobile access helps you to avoid late payment penalties and get early payment discounts. Secure connection to the back end: Tungsten Mobile utilizes existing network infrastructure to establish a secure connection to your back-end system. Data is encrypted when it leaves the internal network and is decrypted on the smartphone. No data is stored on the smartphone. Real-time data processing: The application shows live data/image and workflow status through a secure connection to your back-end system. Capture real-time insights to make data-driven decisions.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.