eBenefit vs Mobile JKN
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
eBenefit
Access your insurance services easily from your mobile device. This app allows Medicare customers to manage cashless transactions, submit e-claims, and track claim status. It also provides access to a hospital partner list, health benefits, and support through live chat.
- Cashless & Cardless transactions
- e-Claim procedure
- Claim status and history check
- 24/7 Live Chat support
- Hospital partner list
- Medicare limit and benefit details
- Instructional videos
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eBenefit Health is an App used by LGI’s member to manage their needs. LGI ensures simplicity of accessing your insurance services with eBenefit Health. All is accessible from your mobile phone. Medicare customers can access the following feature on eBenefit Health App: 1. Cashless & cardless transaction 2. eClaim procedures 3. Check your claim status and history 4. Live Chat 24/7 5. Partnered hospital list 6. Medicare limit and benefit 7. Handbook and instructional videos 8. Promotions 9. Health Corner 10. Wellness Support
Mobile JKN
Access comprehensive information about the National Health Insurance program and manage your participation. Easily find details on your membership, healthcare facilities, and contribution payments. The app also facilitates new participant registration and provides timely bill notifications.
- View JKN program information
- Search participant data
- Find healthcare facility locations
- Check contribution bills
- Access Virtual Account details
- Register new participants
- Receive bill notifications
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Pengembangan aplikasi BPJS Kesehatan Mobile merupakan wujud nyata dari komitmen BPJS Kesehatan dalam memberikan kemudahan akses dan pelayanan yang optimal bagi peserta. Melalui aplikasi ini, peserta dapat mengakses beragam informasi terkait program Jaminan Kesehatan Nasional yang diselenggarakan oleh BPJS Kesehatan secara cepat dan mudah, dimanapun dan kapanpun. Beragam fitur yang dapat dipergunakan oleh peserta antara lain: Info Program JKN, menampilkan informasi seputar BPJS Kesehatan Info Peserta, mencari data kepesertaan melalui nomor kartu, NIK atau No Kartu Keluarga Info Lokasi Faskes, mencari dan menampilkan peta lokasi fasilitas kesehetan berdasarkan cabang dan lokasi terdekatnya Info Iuran, mencari informasi mengenai tagihan peserta Info Virtual Account, mencari No Virtual Account peserta berdasarkan NIK Pendaftaran Peserta Baru, mendaftarkan diri anda sebagai Peserta Bukan Penerima Upah Login, Masuk ke Aplikasi BPJS Kesehatan Mobile Notifikasi Tagihan, Notifikasi Tagihan BPJS Kesehatan Untuk informasi lebih lanjut silahkan menghubungi Pusat Layanan Informasi BPJS Kesehatan : Call : 165 Page : https://www.bpjs-kesehatan.go.id Channel Keluhan : https://sipp.bpjs-kesehatan.go.id/sipp/
Screenshots
Verdict
The clearest difference is rating: Mobile JKN at 4.7 against eBenefit's 2.0. Mobile JKN also leads on ratings volume (919 vs 9). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mobile JKN holds the better App Store score, 4.7 against 2.0. That said, the two scores are not equally well evidenced: Mobile JKN has 919 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 2% of eBenefit's written reviews are positive against 9% of Mobile JKN's.
eBenefit ships an update every 2 months, Mobile JKN every 3 months. The most recent releases landed on October 13, 2026 and October 15, 2026 respectively.
| Parameter | eBenefit | Mobile JKN |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (9 ratings) | 4.7 (919 ratings) — better |
| Positive reviews | 2.0% of reviews | 9.4% of reviews — better |
| Number of ratings | 9 | 919 — better |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 162 MB | 220 MB |
| Age rating | 4+ | 12+ |
| Developer | LIPPO GENERAL INSURANCE TBK, PT | BPJS Kesehatan |
Customer experience
eBenefit
Mobile JKN
Bugs and requests
eBenefit
Not enough reviews yet to summarise bugs or requests.
Mobile JKN
Reported bugs
15 issues- Captcha not appearing on login screen
- Captcha loading infinitely without completing
- Face recognition verification fails repeatedly
- Camera access permission not available in iOS settings
- OTP codes not being delivered via SMS
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- App crashes when entering email during registration
- App freezes during face verification process
- Login credentials rejected despite being correct
- Healthcare facility change requests failing
- App offline errors despite stable internet connection
- Liveness detection not functioning properly
- Registration process timing out
- Data not syncing after updates
- App inaccessible from outside Indonesia
- Server connection timeout errors
Requested features
10 requests- Biometric authentication via fingerprint instead of face recognition
- OTP delivery via WhatsApp as alternative to SMS
- Ability to edit personal data without visiting office
- Web-based alternative to mobile app
- Support for international access outside Indonesia
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- English language support for foreign users
- Improved camera permission handling on iOS
- Better error messages and troubleshooting guidance
- 24/7 server availability without working hours restrictions
- Faster server response times
In-app purchases
eBenefit
No in-app purchases
Mobile JKN
No in-app purchases
