VisiTel vs ProdigyLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VisiTel
Connect with incarcerated loved ones through convenient video calls from home. Schedule and receive virtual visits after obtaining approval from the detention center. Not all facilities offer this service, so check local policies.
- Place video calls to detainees
- Receive video calls from home
- Requires detention center approval
- Account creation via website
- Customer support available
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The VisiTel mobile app allows you to place video calls to detainees in jail. You can place and receive video calls from the comfort of your own home. Approvals for your video visitation is required by the detention center. Not all detention centers support video visitation. Please contact your detention center for policies and procedures for video visitation. Please create an account by visiting https://secure.visitel.us. For help call setting up your account please call our help center at (972) 239-2182.
ProdigyLink
Facilitates communication between incarcerated individuals and their loved ones through photo sharing and secure e-messaging. Aims to reduce recidivism and promote wellbeing by fostering meaningful connections.
- Photo sharing
- Secure e-messaging
- 24/7 access to communication
- Upcoming voice and video calling
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Sustained contact between incarcerated individuals and their loved ones has proven to reduce recidivism, promote wellbeing, and support successful reentry. ProdigyLink is rich with communication tools designed to foster meaningful connections that benefit everyone in the correctional ecosystem. ProdigyLink’s photo sharing feature lets you share special moments and memories without the hassle and cost of traditional mail delivery. Instantly send approved photos, drawings, and other visual keepsakes for your incarcerated loved one to enjoy and cherish. ProdigyLink’s e-messaging feature offers a quick, convenient, and secure way for friends and family to communicate with incarcerated loved ones. With 24/7 access to e-messaging, it’s never been easier to share a laugh, send words of comfort, or provide daily updates. Upcoming features: High-quality voice and video calling
Screenshots
Verdict
The clearest difference is rating: VisiTel at 2.9 against ProdigyLink's 1.5. VisiTel also leads on review sentiment (33% vs 0%) and update cadence (every 3 weeks vs every 11 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VisiTel holds the better App Store score, 2.9 against 1.5. Both are backed by a comparable volume of ratings — 29 and 11 respectively. Written reviews point the same way: 33% of VisiTel's written reviews are positive against 0% of ProdigyLink's.
VisiTel ships an update every 3 weeks, ProdigyLink every 11 months. The most recent releases landed on October 7, 2026 and October 3, 2026 respectively.
| Parameter | VisiTel | ProdigyLink |
|---|---|---|
| Price | Free | Free |
| Rating | 2.9 (29 ratings) — better | 1.5 (11 ratings) |
| Positive reviews | 33.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 29 — better | 11 |
| Update frequency | Every 3 weeks — better | Every 11 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 10.0 — better | 12.0 |
| Further details — not scored | ||
| Size | 64 MB | 111 MB |
| Age rating | 4+ | 4+ |
| Developer | Manit Chanthavong | Prodigy Solutions, Inc. |
Customer experience
VisiTel
ProdigyLink
In-app purchases
VisiTel
No in-app purchases
ProdigyLink
No in-app purchases
