Great Work™ vs Service Suite FieldWorker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Great Work™
This app facilitates on-the-go employee recognition by syncing with your organization's performance program. Users can send eCards, submit and approve nominations, and order awards, making workplace appreciation quick and accessible.
- Send eCards
- Submit nominations
- Approve/decline nominations
- Complete presentations
- Order awards
- Sync with performance program
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The Great Work app from O.C. Tanner makes recognition easy when you are on-the-go. Simply sync the app to your organization's performance program to get started. The app will allow users to give eCards, submit nominations, approve or decline nominations, complete presentations, and order an award among other things. And don’t worry, once the app is synced, all of your unique program configurations are applied ensuring that recognizing from the app is just as seamless and easy as it is online. The secure Great work app makes recognition quick, fun, and best of all, accessible from anywhere. Please note, to use the Great Work app, you must be a participant in your company’s recognition program.
Service Suite FieldWorker
This app streamlines field operations for energy, utility, and communications service providers. It automates the entire customer service and asset maintenance cycle, enabling personnel to work more efficiently and reduce operating costs.
- Automates customer service and asset maintenance
- Supports various field work types
- Reduces operating costs
- Improves customer service
- End-to-end solution
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Service Suite is purpose-built for the Energy and Utility industry and Communications service providers. It is designed to help field operations and dispatch personnel “do more with less”, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. It is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite support all types of work that must be performed in the field – from customer service orders to routine maintenance & inspection work to more complex construction projects.
Screenshots
Verdict
The clearest difference is review sentiment: Great Work™ at 17% against Service Suite FieldWorker's 0%. Service Suite FieldWorker's advantage is iOS requirement (13.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Great Work™ ships an update every 5 weeks, Service Suite FieldWorker every 2 months. The most recent releases landed on August 3, 2026 and September 10, 2026 respectively.
| Parameter | Great Work™ | Service Suite FieldWorker |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (3K ratings) — better | — |
| Positive reviews | 16.8% of reviews — better | 0.0% of reviews |
| Number of ratings | 3K — better | — |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | O.C. Tanner Company | Hitachi Energy USA Inc. |
Customer experience
Great Work™
Service Suite FieldWorker
Bugs and requests
Great Work™
Reported bugs
4 issues- Constant need to update app
- Inability to change shipping address
- Notifications not clearing
- Inconsistent app behavior across devices
Requested features
6 requests- Ability to adjust point levels for approvals
- Option to filter by bookmarked items
- Multilingual support
- Integration with other recognition programs
- Order tracking and history
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- Advanced search and filtering
Service Suite FieldWorker
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Great Work™
No in-app purchases
Service Suite FieldWorker
No in-app purchases
Questions
Is Great Work™ free?
Is Service Suite FieldWorker free?
Do Great Work™ or Service Suite FieldWorker have ads?
Which is updated more often, Great Work™ or Service Suite FieldWorker?
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