OnRelay vs Freshcaller

OnRelay is a turn-key, software-only, mobile business phone service. OnRelay allows you to use your business phone numbers and manage your company mainline calls from your smartphone. OnRelay also eliminates the need and expense of land-line desk phones and their associated on-premises hardware, cabling and infrastructure. OnRelay’s office phone system uses standard cellular voice connections, it works over any carrier, and is not a VoIP app. OnRelay includes a comprehensive mainline feature with an auto attendant, call groups, easily configurable voice menus and extension transfers. OnRelay thereby allows a virtual or mobile organisation to effectively handle, distribute and respond to customer calls in a professional manner. The Office Phone App also lets you separate your office phone calls and your personal calls on your iPhone. You can seamlessly place and receive calls using either your direct office phone number, your main company number or your personal cell number. You can also easily control when you are available for office calls and see whether incoming calls are company mainline calls, direct office calls, or regular personal cell calls. Texting from both direct numbers and main company numbers are also fully supported, as well as instant messaging between extensions and between all members of a call group. For further information please see: Demo Video: www.onrelay.com/demo-video Licensing and Terms of Use: www.onrelay.com/about/software-licensing-terms-of-use Privacy Policy: www.onrelay.com/privacy-policy Service Level Agreement: www.onrelay.com/service-level-agreement

Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.