Workpulse GiSMo vs MicroMain Mobile Technician

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases. AUTOMATED NOTIFICATION Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed. GUEST COMPLAINT TRACKING Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. SEAMLESS COMMUNICATION & FEEDBACK CHANNEL Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. IMPORTANT NOTE Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

MicroMain Mobile Technician is the mobile app for users of MicroMain's world class CMMS/EAM software solution, MicroMain GLOBAL. Access to this app is restricted. Please use your MicroMain GLOBAL credentials to log in. If you need credentials, contact your MicroMain administrator. -- Mobile Technician lets MicroMain users work offline to complete assigned tasks, including recording task time and parts used. Users can plan their workday, record task information, and review completed tasks from a smartphone, tablet, or other mobile device. Record details such as task time and parts used while performing tasks or after tasks have been completed. Managers can also create and assign new tasks while in the field. PLAN THE WORKDAY - See current and upcoming assigned tasks. - Self-assign tasks from the task queue. - Customize the home page execution list for quick access to today’s tasks. PERFORM AND COMPLETE TASKS - Start the built-in task timer to automatically record time spent performing tasks. - Use the barcode scanner to record parts used, or select parts used from the available inventory. - Add photos, enter comments, and record signatures. - Change task status to Completed to move the task to the Summary page. REVIEW COMPLETED TASKS - Review and edit completed task details. - Enter task time. - Add parts, photos, comments, or signatures as needed. - Clear and upload all of the day’s completed tasks with one touch. OTHER FEATURES - Managers can use the asset barcode scanner to create new tasks. - Available app locking for devices with fingerprint scanners or facial recognition. - Multiple filters let you customize task lists and easily search for specific tasks.