MiCollab for Mobile vs NinjaOne Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MiCollab for Mobile
This mobile application unifies communication and collaboration tools, allowing employees to talk, chat, meet, and share information from anywhere. It extends office communications to any location, enabling calls, directory searches, instant messaging, and voicemail management directly from a smartphone.
- Unified communication and collaboration
- Make and receive office calls
- Corporate directory search
- Instant messaging and video calls
- Visual voicemail management
- Status and call-routing preferences
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The Mitel® MiCollab® Mobile Client 9.6 requires MiCollab Server 9.6 or newer. MiCollab is a mobile first application, designed from the ground up for your iPhone, making it easier for employees to talk, chat, meet and share information from anyplace, at any time. Having communications and team collaboration in a single application, MiCollab extends your office communications to any location enabling you to make phone calls, search your corporate directory, chat with colleagues, check corporate voicemail, collaborate on team-based projects, and more, directly from your iPhone. Increase the ease of sharing information and speed of decision making within your organization by using the MiCollab Mobile client. The MiCollab Mobile client lets you: • Create a list of favorite contacts, speed dial numbers, and websites you can access in a flash • Search corporate contacts, see who is available, and choose how to contact them using voice, IM, point-to-point video, or email • Receive, place, and hand-off voice calls to/from the MiCollab Mobile client SIP Softphone over Wi-Fi® or 4G/5G networks • View your incoming, outgoing and missed call history for your office extension • Access visual voicemail for your office extension and manage messages by preference rather than by sequence • Manage and automatically update your status and call-routing preferences based on your location or time of day
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
Screenshots
Verdict
The clearest difference is rating: NinjaOne Mobile at 2.6 against MiCollab for Mobile's 2.3. On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NinjaOne Mobile holds the better App Store score, 2.6 against 2.3. Both are backed by a comparable volume of ratings — 36 and 73 respectively. Written reviews point the same way: 15% of MiCollab for Mobile's written reviews are positive against 22% of NinjaOne Mobile's.
MiCollab for Mobile ships an update every 6 weeks, NinjaOne Mobile every 2 months. The most recent releases landed on September 7, 2026 and September 18, 2026 respectively.
| Parameter | MiCollab for Mobile | NinjaOne Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (36 ratings) | 2.6 (73 ratings) — better |
| Positive reviews | 15.2% of reviews | 21.9% of reviews — better |
| Number of ratings | 36 | 73 — better |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 64 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Mitel Networks Corporation | NinjaRMM LLC |
Customer experience
MiCollab for Mobile
NinjaOne Mobile
User reviews
MiCollab for Mobile
From 36 App Store ratingsWhat we love
- 🌍 Access work phone from anywhere with WiFi
- 📱 Unified communications on mobile device
- 🔄 Seamless handoff between devices
- 💬 Integrated chat and messaging features
- 📞 Call forwarding and extension management
Room to improve
- 🐛 Frequent app crashes and freezes
- 📵 Calls don't ring or ring only once
- 🔌 Fails to connect to server regularly
- 🔋 Severe battery drain on iOS devices
- 🔊 Poor audio and sound quality
NinjaOne Mobile
From 73 App Store ratingsWhat we love
- 👍 Great core product (RMM)
- 👍 Handy for on-the-go monitoring
- 👍 Basic functionality works (reboot, remote into device)
- 👍 Integrations work (Splashtop, Cloud RDP)
- 👍 Quick and responsive (for some users)
Room to improve
- 🐛 Login issues (frequent, broken SSO, MFA problems)
- 🐛 App is unusable for many users
- 🐛 Lack of features compared to web version
- 🐛 Notifications never work (for some)
- 🐛 UI is abysmal (for some)
Bugs and requests
MiCollab for Mobile
Reported bugs
19 issues- App won't connect or register to server
- Incoming calls show as missed calls instead of ringing
- Call overlay doesn't work when phone is locked
- Calls get stuck in 'IVR Connecting' state
- App crashes on startup after updates
Show 14 moreShow fewer
- Softphone won't stay open in background
- Status changes don't register properly
- ACD users randomly switched to different states
- Mute button becomes unresponsive
- Native phone option forced instead of app calls
- Chat messages don't sync across devices
- Chat notifications not received
- Location services requirement on Android
- Call quality degrades with certain WiFi networks
- App hangs on loading screen
- Battery drain causes phone shutdown
- Calls lock up desk phone requiring reboot
- Audio won't route through app speakers
- Unexpected error crashes with image uploads
Requested features
14 requests- Answer calls from locked screen
- Auto-add 9 prefix for external calls
- Landscape mode support for iPad
- CarPlay integration for vehicles
- Ability to control ring group membership by status
Show 9 moreShow fewer
- Pre-call audio device selection
- Status change synchronization
- Chat message read receipts
- File sharing in messenger
- Spell checker and text prediction
- Disable work calls during off-hours
- Better Bluetooth device switching
- WiFi signal strength indicators
- Call history sync with desktop app
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
Show 31 moreShow fewer
- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
Show 13 moreShow fewer
- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
In-app purchases
MiCollab for Mobile
No in-app purchases
NinjaOne Mobile
No in-app purchases
Questions
Is MiCollab for Mobile free?
Is NinjaOne Mobile free?
Which has better reviews, MiCollab for Mobile or NinjaOne Mobile?
Do MiCollab for Mobile or NinjaOne Mobile have ads?
Which is updated more often, MiCollab for Mobile or NinjaOne Mobile?
Other comparisons
