FrontApp vs Gong.io
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FrontApp
This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.
- Unified customer communication
- Automated workflows
- Real-time collaboration
- Centralized message routing
- Customer operations visibility
- Team efficiency tools
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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Gong.io
Gain insights into customer interactions and drive revenue growth with AI-powered analysis. Access deal information, listen to calls offline, and receive real-time alerts to stay on top of your sales pipeline.
- Deal tracking and status visibility
- Offline call access and playback
- Call sharing via messaging apps
- Real-time deal notifications
- Mobile meeting recording
- Actionable deal recommendations
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Goodbye, Opinions. Hello, Reality. Revenue AI, powered by Gong. Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. Gong’s mobile app enhances your Gong experience with additional, mobile-specific functionality: - Deals on Mobile: easily see all of your team’s deals, and tell at-a-glance which are on pace to close, and which need your attention - Offline access: Access, listen, comment on calls, even when you're offline. - Call sharing: Share calls with others using Slack, WhatsApp, and other popular communication apps. - Push notifications: Stay on top of every deal with real-time push notifications and alerts. - Mobile Meeting recorder for iPhone and iPad. - Assists: Get recommended actions to keep your deals moving forward.- Video full screen support.
Screenshots
Verdict
The clearest difference is rating: Gong.io at 3.9 against FrontApp's 3.3. Gong.io also leads on review sentiment (60% vs 34%). FrontApp's advantage is monetization model (ad-supported vs freemium) and iOS requirement (15.6 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Gong.io holds the better App Store score, 3.9 against 3.3. Both are backed by a comparable volume of ratings — 199 and 113 respectively. Written reviews point the same way: 34% of FrontApp's written reviews are positive against 60% of Gong.io's.
FrontApp ships an update every 3 weeks, Gong.io every 11 days. The most recent releases landed on October 18, 2026 and October 14, 2026 respectively.
| Parameter | FrontApp | Gong.io |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (199 ratings) | 3.9 (113 ratings) — better |
| Positive reviews | 34.5% of reviews | 60.3% of reviews — better |
| Number of ratings | 199 — better | 113 |
| Update frequency | Every 3 weeks | Every 11 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Freemium |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 78 MB | 57 MB |
| Age rating | 4+ | 12+ |
| Developer | FrontApp, Inc. | Gong.io |
Customer experience
FrontApp
Gong.io
User reviews
FrontApp
From 199 App Store ratingsWhat we love
- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication
Room to improve
- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)
Gong.io
From 113 App Store ratingsWhat we love
- 👍 Great for on-the-go listening
- 💡 Useful for coaching and feedback
- 🚀 Efficient call review
- 👍 Easy to use
- 💡 AI-powered insights
Room to improve
- 🐛 Missing key web features
- 🐛 Limited app functionality
- 🐛 Poor user experience
- 🐛 Offline review is audio only
- 🐛 Comments are lost
Bugs and requests
FrontApp
Reported bugs
17 issues- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read
Show 12 moreShow fewer
- Cannot attach images to emails
- Cannot delete or close draft emails
- Inbox fails to load or refresh automatically
- Email body content doesn't load
- Keyboard jumps and disappears when typing comments
- Comment box loses focus with physical keyboard
- App closes when switching to other apps
- Swipe gestures display blank white screens
- Send button requires multiple taps to work
- Tags cannot be removed from emails
- App logs out users unexpectedly
- Performance degradation after updates
Requested features
15 requests- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile
Show 10 moreShow fewer
- Draft generation/AI features on mobile
- Knowledge base access on mobile
- Scheduling links option
- Multi-email selection with swipe gestures
- Tag and template creation/editing on mobile
- Better email truncation handling
- Session persistence when switching apps
- Apple Watch compatibility
- App widgets for mobile
- Advanced search functionality
Gong.io
Reported bugs
12 issues- App doesn't allow copy paste on iOS
- Old email saved after deleting app
- Comments entered are lost
- Cannot login or create new account
- App crashes on opening
Show 7 moreShow fewer
- App freezes on calls
- App disappearing and trouble connecting
- Phantom app notification badge
- Videos don't play well at double speed on iPad
- Time in call freezes on iPad
- Two audio tracks playing at the same time
- Submit comment button too close to visibility options
Requested features
9 requests- Copy paste functionality on iOS app
- Ability to update fields on the app
- Offline video review
- Dark mode
- Landscape mode for iPad
Show 4 moreShow fewer
- Download video option
- Match iOS search to macOS
- Filters for prospects only
- Ability to input/modify results
In-app purchases
FrontApp
No in-app purchases
Gong.io
No in-app purchases
