FrontApp vs JumpCloud Protect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FrontApp
This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.
- Unified customer communication
- Automated workflows
- Real-time collaboration
- Centralized message routing
- Customer operations visibility
- Team efficiency tools
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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
JumpCloud Protect
Securely access your work accounts with multi-factor authentication. This app provides an extra layer of security through push notifications or time-based one-time passwords, offering a more robust and user-friendly alternative to SMS codes.
- Multi-factor authentication (MFA)
- Push notification verification
- Time-based one-time password (TOTP)
- Enhanced security over SMS codes
- Offline TOTP functionality
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Sign into your work resources simply and securely with the JumpCloud Protect® mobile application, proud winner of the Globee Cybersecurity Award. JumpCloud Protect enables multi-factor authentication (MFA) which ensures user verification. MFA provides an extra layer of security beyond traditional username and password authentication through either a push notification or a verification code through TOTP (time-based one-time password). Both methods are easier to use and provide more security than user-created passcodes or authentication codes sent via SMS. In addition, TOTP does not require your mobile device to be connected to Wi-Fi or a cellular network.
Screenshots
Verdict
The clearest difference is rating: JumpCloud Protect at 4.3 against FrontApp's 3.3. JumpCloud Protect also leads on monetization model (free vs ad-supported) and review sentiment (44% vs 35%). FrontApp's advantage is ratings volume (208 vs 32). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JumpCloud Protect holds the better App Store score, 4.3 against 3.3. That said, the two scores are not equally well evidenced: FrontApp has 208 ratings behind it against 32, so its average is the more settled of the two. Written reviews point the same way: 35% of FrontApp's written reviews are positive against 44% of JumpCloud Protect's.
FrontApp ships an update every 3 weeks, JumpCloud Protect every 2 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | FrontApp | JumpCloud Protect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (208 ratings) | 4.3 (32 ratings) — better |
| Positive reviews | 35.5% of reviews | 44.4% of reviews — better |
| Number of ratings | 208 — better | 32 |
| Update frequency | Every 3 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.6 | 17.6 |
| Further details — not scored | ||
| Size | 79 MB | 81 MB |
| Age rating | 4+ | 4+ |
| Developer | FrontApp, Inc. | JumpCloud |
Customer experience
FrontApp
JumpCloud Protect
Bugs and requests
FrontApp
Reported bugs
17 issues- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read
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- Cannot attach images to emails
- Cannot delete or close draft emails
- Inbox fails to load or refresh automatically
- Email body content doesn't load
- Keyboard jumps and disappears when typing comments
- Comment box loses focus with physical keyboard
- App closes when switching to other apps
- Swipe gestures display blank white screens
- Send button requires multiple taps to work
- Tags cannot be removed from emails
- App logs out users unexpectedly
- Performance degradation after updates
Requested features
15 requests- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile
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- Draft generation/AI features on mobile
- Knowledge base access on mobile
- Scheduling links option
- Multi-email selection with swipe gestures
- Tag and template creation/editing on mobile
- Better email truncation handling
- Session persistence when switching apps
- Apple Watch compatibility
- App widgets for mobile
- Advanced search functionality
JumpCloud Protect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
FrontApp
No in-app purchases
JumpCloud Protect
No in-app purchases
