Teamwork Desk vs ULTATEL Hub

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!

Take your ULTATEL service with you wherever you go with the ULTATEL HUB mobile app for phone, video, messaging, texting and chat. The ULTATEL HUB Mobile app is an all-in-one cloud-based collaboration tool that organizations worldwide use to mobilize their workforce. Whether you work for a small business or a large corporation, the HUB mobile app can be an indispensable part of your company’s mobile, remote and work-from-home strategy. The ULTATEL HUB mobile app includes Cloud phone, HD video conferencing, messaging, chat, directory services, texting and more. It integrates seamlessly with the ULTATEL HUB desktop app to provide users with the same features and benefits when mobile. Key Benefits All-in-One Collaboration Solution: The ULTATEL HUB mobile app lets you stay productive with calls, video conferencing, messaging, chat, text, document-sharing all in one app. • Stay accessible to all your contacts via your business phone line using your personal device • Communicate timely business-critical information using Video Meetings, live messaging, chat and text. • Reduce email reliance with public and private chat rooms to help your communications stay organized around projects • Onboard new remote workers or employees based in new office locations in seconds • The admin portal provides IT managers with the same administration capabilities whether employees are remote or in the office • Key Features • Make HD audio calls with contacts from your company directory or personal contact list. • Host video and audio meetings from your phone, record meetings, and chat with meeting participants • Check presence status and send messages, share files and @mention colleagues in 1:1, private or public chat rooms • Set business hours and turn off incoming calls and notifications either for a selected period or outside of your work hours • Choose Wi-Fi or cellular data for a consistent calling experience Use of the ULTATEL HUB mobile app requires a paid ULTATEL service subscription. Functions and features will vary by subscription, visit ultatel.com for more details.