3CX vs VIVOTEK Retail
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
3CX
This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.
- Office extension access anywhere
- Schedule conferences
- Chat with colleagues
- Video calls
- QR code setup
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Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/
VIVOTEK Retail
This application helps small to medium-sized businesses analyze in-store customer traffic and evaluate marketing campaign effectiveness. It provides detailed reports and customizable dashboards to understand guest flow patterns and optimize resource allocation. Original surveillance features are also maintained.
- People counting reports
- Multiple chart displays
- Performance comparison
- Customizable report dashboard
- Real-time dashboard sync
- Exportable reports
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VIVOCloud Retail providing even more comprehensive application to SMB owner. VIVOCloud user can now focus on in-store guest flow and use it to evaluate marketing activity performance with world class VIVOTEK in-house counting camera. No need to sign up a new account. With updated NVR model and firmware, VIVOCloud user can directly sign in and build their counting report in this new service. SMB owner can now use counting data to measuring campaign effectiveness, discover key period to place human resource properly, and discover guest flow pattern to manage stock and staff. In the meanwhile, original surveillance feature will be as loyalty as usual, no need to cost huge to build another system. Features * Brand new app to support people counting report * Provide multiple chart display, including digit number, line chart, bar chart and pie chart * Compare between different time, different store and area to evaluate your business performance * Enlarge detail chart to look into your counting data * Build your customize report dashboard and enjoy real-time dashboard sync on multiple platform * Export your key report chart and save it to your album * Quick switch between VIVOCloud app and VIVOCloud Retail app System Requirements * iOS 10.0 or Later Support List Check VIVOTEK website for support list detail
Screenshots
Verdict
The clearest difference is rating: VIVOTEK Retail at 5.0 against 3CX's 2.6. VIVOTEK Retail also leads on iOS requirement (11.0 vs 16.3). 3CX's advantage is update cadence (monthly vs every 25 months) and ratings volume (321 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VIVOTEK Retail holds the better App Store score, 5.0 against 2.6. That said, the two scores are not equally well evidenced: 3CX has 321 ratings behind it against 1, so its average is the more settled of the two.
3CX ships an update monthly, VIVOTEK Retail every 25 months. The most recent releases landed on September 28, 2026 and September 8, 2026 respectively.
| Parameter | 3CX | VIVOTEK Retail |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (321 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 28.2% of reviews | — |
| Number of ratings | 321 — better | 1 |
| Update frequency | Monthly — better | Every 25 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.3 | 11.0 — better |
| Further details — not scored | ||
| Size | 64 MB | 18 MB |
| Age rating | 4+ | 4+ |
| Developer | 3CX | VIVOTEK inc. |
Customer experience
3CX
VIVOTEK Retail
Bugs and requests
3CX
Reported bugs
5 issues- Inability to answer/make calls
- Freezing/crashing during calls
- Missed call notifications not working
- Incompatibility with certain iOS versions
- Issues with call transfer and merging
Requested features
6 requests- Apple Watch support
- Customizable ringtones
- Do Not Disturb mode
- Call transfer/parking functionality
- Improved voicemail management
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- Siri/voice control integration
VIVOTEK Retail
Not enough reviews yet to summarise bugs or requests.
In-app purchases
3CX
No in-app purchases
VIVOTEK Retail
No in-app purchases
