3CX vs Universe Softphone
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
3CX
This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.
- Office extension access anywhere
- Schedule conferences
- Chat with colleagues
- Video calls
- QR code setup
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Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/
Universe Softphone
This business communication app connects to your cloud-based phone solution, allowing you to manage calls, chats, and voicemails from your mobile device. Stay connected with colleagues and access company directories wherever you are.
- Softphone functionality
- Instant messaging
- Call transfer (attended/unattended)
- 3-way calling
- Visual voicemails
- Company and private phonebooks
- Call history
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Universe Softphone is part of your Universe cloud solution. This means that the phone in your pocket communicates with your phone solution in the cloud. Stay connected and updated with Universe Softphone, no matter where you are. Features • Softphone • Chat • Transfer calls attended. • Transfer calls unattended. • 3-way call. • Put on hold. • Mute. • DTMF. • Speaker. • Call history. • Forward all your devices on Universe platform. • Forward your One number. • Forward company main number. • Set CLI. • Add or remove devices for One number. • Login and logout of queues. • Presence on colleagues. • Company phonebook. • Private phonebook. • Visual voicemails. • Send e-mails to users.
Screenshots
Verdict
The clearest difference is review sentiment: Universe Softphone at 67% against 3CX's 28%. 3CX's advantage is update cadence (every 6 weeks vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
3CX ships an update every 6 weeks, Universe Softphone every 6 months. The most recent releases landed on October 29, 2026 and October 20, 2026 respectively.
| Parameter | 3CX | Universe Softphone |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (321 ratings) — better | — |
| Positive reviews | 28.4% of reviews | 66.7% of reviews — better |
| Number of ratings | 321 — better | — |
| Update frequency | Every 6 weeks — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.3 | 16.0 — better |
| Further details — not scored | ||
| Size | 65 MB | 115 MB |
| Age rating | 4+ | 4+ |
| Developer | 3CX | ThisIsUniverse ApS |
Customer experience
3CX
Universe Softphone
Bugs and requests
3CX
Reported bugs
5 issues- Inability to answer/make calls
- Freezing/crashing during calls
- Missed call notifications not working
- Incompatibility with certain iOS versions
- Issues with call transfer and merging
Requested features
6 requests- Apple Watch support
- Customizable ringtones
- Do Not Disturb mode
- Call transfer/parking functionality
- Improved voicemail management
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- Siri/voice control integration
Universe Softphone
Not enough reviews yet to summarise bugs or requests.
In-app purchases
3CX
No in-app purchases
Universe Softphone
No in-app purchases
