Comparison

Dialpad vs 3CX

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

3CX

This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.

Highlights
  • Office extension access anywhere
  • Schedule conferences
  • Chat with colleagues
  • Video calls
  • QR code setup
Features
Read full description

Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/

Screenshots

Dialpad4 screens
3CX4 screens

Verdict

The call

The clearest difference is rating: Dialpad at 4.6 against 3CX's 2.6. Dialpad also leads on ratings volume (4.5K vs 317) and update cadence (fortnightly vs monthly). 3CX's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, review sentiment, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 2.6. That said, the two scores are not equally well evidenced: Dialpad has 4.5K ratings behind it against 317, so its average is the more settled of the two. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 28% of 3CX's.

UpkeepUpdate frequency

Dialpad ships an update fortnightly, 3CX monthly. Both last shipped on September 22, 2026.

Scorecard5 real differences · 5 level
Dialpad versus 3CX: the parameters behind the verdict, then further details
ParameterDialpad3CX
PriceFreeFree
Rating4.6 (4.5K ratings) — better2.6 (317 ratings)
Positive reviews34.0% of reviews — better28.1% of reviews
Number of ratings4.5K — better317
Update frequencyFortnightly — betterMonthly
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.016.3 — better
Further details — not scored
Size335 MB64 MB
Age rating4+4+
DeveloperDialpad, Inc.3CX

Customer experience

Dialpad

All ratings4,543 ratings
Positive89.6%
Neutral3.1%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

3CX

All ratings317 ratings
Positive35.0%
Neutral5.4%
Negative59.6%
Written reviews601 reviews
Positive28.1%
Neutral12.0%
Negative59.9%

User reviews

Dialpad

From 4.5K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

3CX

From 317 App Store ratings

What we love

  • 🚀 Works great
  • 👍 Easy to use
  • 👍 Convenient mobile extension
  • 👍 Reliable system
  • 👍 Powerful features

Room to improve

  • 🐛 Calls drop/disconnect
  • 🐛 Call quality issues
  • 🐛 Unreliable notifications
  • 🐛 Frequent bugs and crashes
  • 🐛 Compatibility issues with iOS updates

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

3CX

Reported bugs

5 issues
  • Inability to answer/make calls
  • Freezing/crashing during calls
  • Missed call notifications not working
  • Incompatibility with certain iOS versions
  • Issues with call transfer and merging

Requested features

6 requests
  • Apple Watch support
  • Customizable ringtones
  • Do Not Disturb mode
  • Call transfer/parking functionality
  • Improved voicemail management
Show 1 more
  • Siri/voice control integration

In-app purchases

None

Dialpad

No in-app purchases

None

3CX

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is 3CX free?
3CX is free to download, with no in-app purchases.
Which has better reviews, Dialpad or 3CX?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.5K ratings, while 3CX averages 2.6 from 317 ratings.
Do Dialpad or 3CX have ads?
Dialpad shows ads; 3CX does not.
Which is updated more often, Dialpad or 3CX?
Dialpad ships an update fortnightly, and 3CX monthly. Most recently, Dialpad was updated on September 22, 2026 and 3CX on September 22, 2026.

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