Comparison

3CX vs UniFi Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

3CX

This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.

Highlights
  • Office extension access anywhere
  • Schedule conferences
  • Chat with colleagues
  • Video calls
  • QR code setup
Features
Read full description

Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/

About

UniFi Access

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

Highlights
  • Manage connected doors and security policies
  • Oversee user rosters and access methods
  • Configure reader devices and greeting messages
  • View real-time access event logs
  • Receive doorbell notifications
  • Grant remote access to visitors
Features
Read full description

The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.

Screenshots

3CX4 screens
UniFi Access4 screens

Verdict

The call

The clearest difference is rating: UniFi Access at 4.9 against 3CX's 2.6. UniFi Access also leads on review sentiment (60% vs 28%) and ratings volume (5.2K vs 322). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

UniFi Access holds the better App Store score, 4.9 against 2.6. That said, the two scores are not equally well evidenced: UniFi Access has 5.2K ratings behind it against 322, so its average is the more settled of the two. Written reviews point the same way: 28% of 3CX's written reviews are positive against 60% of UniFi Access's.

UpkeepUpdate frequency

3CX ships an update every 6 weeks, UniFi Access every 2 weeks. The most recent releases landed on November 1, 2026 and November 4, 2026 respectively.

Scorecard4 real differences · 6 level
3CX versus UniFi Access: the parameters behind the verdict, then further details
Parameter3CXUniFi Access
PriceFreeFree
Rating2.6 (322 ratings)4.9 (5.2K ratings) — better
Positive reviews28.4% of reviews59.8% of reviews — better
Number of ratings3225.2K — better
Update frequencyEvery 6 weeksEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.3 — better17.0
Further details — not scored
Size65 MB280 MB
Age rating4+4+
Developer3CXUbiquiti Inc.

Customer experience

3CX

All ratings321 ratings
Positive35.5%
Neutral5.6%
Negative58.9%
Written reviews623 reviews
Positive28.4%
Neutral12.0%
Negative59.6%

UniFi Access

All ratings4,586 ratings
Positive98.8%
Neutral0.5%
Negative0.8%
Written reviews82 reviews
Positive59.8%
Neutral6.1%
Negative34.1%

User reviews

3CX

From 322 App Store ratings

What we love

  • 🚀 Works great
  • 👍 Easy to use
  • 👍 Convenient mobile extension
  • 👍 Reliable system
  • 👍 Powerful features

Room to improve

  • 🐛 Calls drop/disconnect
  • 🐛 Call quality issues
  • 🐛 Unreliable notifications
  • 🐛 Frequent bugs and crashes
  • 🐛 Compatibility issues with iOS updates

UniFi Access

From 5.2K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Works great
  • 🔒 Secure access control
  • 💡 Useful features

Room to improve

  • 🐛 Crashes and bugs
  • 🔍 Missing key features
  • 💻 Lack of iPad/desktop support
  • 🔔 Notification issues

Bugs and requests

3CX

Reported bugs

5 issues
  • Inability to answer/make calls
  • Freezing/crashing during calls
  • Missed call notifications not working
  • Incompatibility with certain iOS versions
  • Issues with call transfer and merging

Requested features

6 requests
  • Apple Watch support
  • Customizable ringtones
  • Do Not Disturb mode
  • Call transfer/parking functionality
  • Improved voicemail management
Show 1 more
  • Siri/voice control integration

UniFi Access

Reported bugs

4 issues
  • App crashes on launch
  • Notifications not working
  • Remote login issues
  • Outdated information in app

Requested features

4 requests
  • Integrate with Unifi Protect
  • Add schedule management in app
  • Allow door hold open/timer controls
  • Improve camera/intercom integration

In-app purchases

None

3CX

No in-app purchases

None

UniFi Access

No in-app purchases

Questions

Is 3CX free?
3CX is free to download, with no in-app purchases.
Is UniFi Access free?
UniFi Access is free to download, with no in-app purchases.
Which has better reviews, 3CX or UniFi Access?
UniFi Access is rated higher. 3CX averages 2.6 out of 5 from 322 ratings, while UniFi Access averages 4.9 from 5.2K ratings.
Do 3CX or UniFi Access have ads?
Neither 3CX nor UniFi Access shows ads.
Which is updated more often, 3CX or UniFi Access?
3CX ships an update every 6 weeks, and UniFi Access every 2 weeks. Most recently, 3CX was updated on November 1, 2026 and UniFi Access on November 4, 2026.

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