3CX vs FACT24
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
3CX
This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.
- Office extension access anywhere
- Schedule conferences
- Chat with colleagues
- Video calls
- QR code setup
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Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/
FACT24
This application allows users to manage and respond to crises while on the go. It enables the activation of alerts, flexible scenario adaptation, and real-time monitoring of all incidents. Access requires existing login credentials for the service.
- Respond to crises on the move
- Activate alerts
- Adapt existing scenarios
- Track activated alerts
- Real-time monitoring of incidents
- Mobile access to ENS and CIM
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The FACT24 app makes it possible to respond to a crisis and gain an overview while on the move. Use the FACT24 app to activate alerts, flexibly adapt existing scenarios, and track all activated alerts via real-time monitoring. Users of the FACT24 Alerting and Crisis Management Service can thus use the FACT24 app to respond quickly to emergencies and crises while on the move. Use of the app requires FACT24 login data. The FACT24 app makes it possible to respond to a crisis and gain an overview while on the move. It enables mobile access to FACT24 ENS and FACT24 CIM. Use the FACT24 app to activate alerts, flexibly adapt existing scenarios, and track all activated alerts and incidents. Use of the app requires FACT24 login data. Please note that this app is for customers using FACT24 ENS. If you are using our new FACT24 ENS+ application, please download this app: https://apps.apple.com/de/app/fact24-ens/id1641704989
Screenshots
Verdict
The clearest difference is review sentiment: 3CX at 28% against FACT24's 0%. FACT24's advantage is iOS requirement (11.0 vs 16.3). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
3CX ships an update monthly, FACT24 every 2 months. The most recent releases landed on October 16, 2026 and October 7, 2026 respectively.
| Parameter | 3CX | FACT24 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (321 ratings) — better | — |
| Positive reviews | 28.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 321 — better | — |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.3 | 11.0 — better |
| Further details — not scored | ||
| Size | 64 MB | 26 MB |
| Age rating | 4+ | 4+ |
| Developer | 3CX | F24 AG |
Customer experience
3CX
FACT24
Bugs and requests
3CX
Reported bugs
5 issues- Inability to answer/make calls
- Freezing/crashing during calls
- Missed call notifications not working
- Incompatibility with certain iOS versions
- Issues with call transfer and merging
Requested features
6 requests- Apple Watch support
- Customizable ringtones
- Do Not Disturb mode
- Call transfer/parking functionality
- Improved voicemail management
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- Siri/voice control integration
FACT24
Not enough reviews yet to summarise bugs or requests.
In-app purchases
3CX
No in-app purchases
FACT24
No in-app purchases
