SmartHQ vs SmartHome (MSmartHome)
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SmartHQ
Control and monitor smart appliances from multiple brands in one app. Receive notifications, update software, and personalize settings. Get expert help and track energy usage.
- Remote appliance control
- Appliance notifications
- Software updates
- Personalized settings
- Voice integration
- Energy/water usage monitoring
- AI cooking recipes
- Product registration
- Expert assistance
- Proactive service alerts
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SmartHQ: Your Connected Home Command Center Effortlessly control your smart appliances from GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier – all in one app. KEY FEATURES: • REMOTE CONTROL – Monitor and control your appliances from anywhere, ensuring peace of mind and convenience. • STAY INFORMED - Receive timely notifications about your appliances, including alerts and updates. • SOFTWARE UPDATES - Keep your appliances running smoothly with the latest software updates and access new features as they become available. • PERSONALIZED EXPERIENCE - Create shortcuts for frequently used functions and download new appliance modes. • VOICE INTEGRATION – Add your appliances to Amazon Alexa and Google Home hubs for voice control. • MONITOR ENERGY & WATER USAGE - Gain insights into your appliance's energy and water consumption, helping you make informed choices. • ENHANCED COOKING EXPERIENCE - Generate cooking recipes using Flavorly AI. Monitor your oven's progress with the built-in camera and pair accessories such as smart cookware and probes. • CONVENIENT PRODUCT REGISTRATION - Register all your GE appliances, even non-Wi-Fi models, for quick access to manuals, specs, and support. • GET EXPERT HELP - Access the SmartHQ Assistant for answers to your appliance questions. • PROACTIVE SERVICE - Receive service alerts when your appliance needs attention and use the diagnostics tool to troubleshoot issues. • SCHEDULE SERVICE - Schedule a technician visit or access appliance support contact information. *Note: Features may vary depending on your appliance model and country of residence. REMOTE CONTROL REQUIREMENTS: Requires a compatible SmartHQ-enabled appliance or SmartHQ Connect module. SmartHQ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType. OPTIONAL APP PERMISSIONS: • Wi-Fi, and Bluetooth/BLE - Used for commissioning nearby appliances. • Notifications - Used for product updates and status notifications. • Camera/Media Files - Used for Flavorly Picture to Recipe feature. - To scan QR codes to add appliances. - To scan product barcodes and provide recipes. • Precise Location - Used for enabling Automation feature (i.e. Home/Away mode).
SmartHome (MSmartHome)
Control and monitor smart home appliances from various brands remotely and with voice commands. Receive important notifications and set up helpful automations to simplify daily tasks. Customize your device controls for quick access.
- Remote app control
- Voice control integration
- Appliance status monitoring
- Helpful automations
- Customizable device cards
- Timely notifications
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==The Red Dot Award 2023 Winner== SmartHome allows you to connect, monitor, and control smart appliances from Midea, Pelonis, Comfee, Master Kitchen, Artic King, and MDV. SmartHome replaces the MSmartHome and Midea Air apps, providing a brand-new look and improved experience. KEY FEATURES: REMOTE APP CONTROL: Easily control your smart appliance anytime, from anywhere using your smart phone. For example, cool down your room before you arrive home. VOICE CONTROL: Enjoy hands-free control of select appliances with Amazon Alexa, Google Assistant, and Siri. NOTIFICATIONS: Never miss an important update or alert from your smart appliances. Receive timely notifications to alert you that the fridge door is open, or your oven has finished cooking dinner. APPLIANCE STATUS: Monitor your smart appliances anytime, from anywhere. Check how much time is left on your laundry cycle or when your dishwasher will have the silverware ready for dinner. HELPFUL AUTOMATIONS: Make everyday life a little easier. Enable your air conditioner to automatically turn on when it is hot outside. Set a schedule for your dehumidifier to turn off at bedtime. CUSTOMIZABLE DEVICE CARDS: Quick access to your most used devices and controls from the app home page. SmartHome supports home appliances including air conditioners, vacuum cleaners, dehumidifiers, fans, ovens, washers & dryers, dishwashers, and more. Access Permissions: The following access permissions are required for the SmartHome (formerly MSmartHome) app to provide necessary services. If you do not allow them, you can still use the app except for the related services. - Bluetooth: Find and connect to nearby devices via Bluetooth or BLE. - Location: Detect home WLAN network information to add device. Check your location to automate actions when location changes. Search for local weather information in "Scene" function. - Camera: Scan QR codes to add device. Upload photo to report a repair or feedback. - Album: Scan saved QR codes. Edit your profile photo. Upload a photo to report a repair or feedback. ※The availability of products and services may vary depending on the models you own or the region/country you reside in.
Screenshots
Verdict
SmartHQ and SmartHome (MSmartHome) both sit at 4.6 stars, but that hides the real split: 69% of SmartHome (MSmartHome)'s written reviews are positive against 17% of SmartHQ's. SmartHome (MSmartHome) also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). SmartHQ's advantage is chart position (#80 vs unranked) and update cadence (every 4 weeks vs every 2 months). On price, rating, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for SmartHQ against 4.7 for SmartHome (MSmartHome). Both are backed by a comparable volume of ratings — 89K and 21K respectively. Written reviews are what separate them: 17% of SmartHQ's written reviews are positive against 69% of SmartHome (MSmartHome)'s.
SmartHQ ships an update every 4 weeks, SmartHome (MSmartHome) every 2 months. Both last shipped on October 28, 2026.
| Parameter | SmartHQ | SmartHome (MSmartHome) |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (89K ratings) | 4.7 (21K ratings) — better |
| Positive reviews | 17.4% of reviews | 69.1% of reviews — better |
| Number of ratings | 89K — better | 21K |
| Update frequency | Every 4 weeks — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #80 — better | — |
| Devices | iPhone, iPad | iPhone, Apple Watch |
| Requires iOS | 16.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 251 MB | 233 MB |
| Age rating | 4+ | 4+ |
| Developer | HAIER US APPLIANCE SOLUTIONS, INC | ShenZhen Shuzhi Scene Positioning Technology Co., Ltd. |
Customer experience
SmartHQ
SmartHome (MSmartHome)
User reviews
SmartHQ
From 89K App Store ratingsWhat we love
- 🚀 Smooth and easy to connect
- 👍 Convenient notifications
- 👍 Helpful for laundry efficiency
- 👍 Automation and scheduling
- 👍 Integrated with Amazon
Room to improve
- 🐛 Account verification issues
- 🐛 Connectivity problems
- 🐛 Buggy and unstable
- 🐛 Limited functionality
- 🐛 Intrusive data collection
SmartHome (MSmartHome)
From 21K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Convenient remote control
- 👍 Helpful scheduling features
- 🚀 Straightforward setup
- 👍 User-friendly interface
Room to improve
- 🐛 Connectivity issues
- 🐛 Frequent disconnections
- 🐛 Inconsistent performance
- 🐛 Buggy app
- 🐛 Unreliable app
Bugs and requests
SmartHQ
Reported bugs
6 issues- Account verification loop
- Inability to connect appliances to WiFi
- Crashes and freezes
- Inaccurate cycle tracking
- Disconnection issues
Show 1 moreShow fewer
- Incompatibility with certain devices
Requested features
7 requests- Allow setting favorites as default
- Provide more granular control over appliance settings
- Integrate with smart home platforms
- Add more customization options
- Improve notification controls
Show 2 moreShow fewer
- Provide access to appliance manuals
- Enable remote control of all appliance functions
SmartHome (MSmartHome)
Reported bugs
7 issues- App crashes on startup
- Frequent disconnections from devices
- Inability to control devices remotely
- Scheduled tasks not working as expected
- Inaccurate device status reporting
Show 2 moreShow fewer
- Mapping features not functioning properly
- Alexa integration not working reliably
Requested features
9 requests- Add energy usage/consumption tracking
- Improve Alexa integration
- Add option to disable beeping sounds
- Allow multiple users to access the same account
- Provide more detailed usage data and analytics
Show 4 moreShow fewer
- Improve scheduling and timer functionality
- Add support for 5GHz WiFi networks
- Improve map editing and virtual barrier features
- Provide more customization options
In-app purchases
SmartHQ
No in-app purchases
SmartHome (MSmartHome)
No in-app purchases
Questions
Is SmartHQ free?
Is SmartHome (MSmartHome) free?
Which has better reviews, SmartHQ or SmartHome (MSmartHome)?
Do SmartHQ or SmartHome (MSmartHome) have ads?
Which is updated more often, SmartHQ or SmartHome (MSmartHome)?
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