Horrible
The device constantly lags out, i have to reset the app 3 times just to be able to turn my AC on/off. This has been going on for atleast a year so it definitely shows they stopped updating the app. Now i have to pay attention to future electronics and make sure its not with this app so i will never have to use this very bad product again.
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Updates and limited usage
Then you go to update your software for the appliances, it perpetually stays in download in progress mode. It says it would take up to ten minutes, it’s been ten hours. For my appliances, the only thing the app is really good for is notifications as to when a load is done. You can’t change settings or anything remotely.
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Window AC
Love it the WiFi is amazing great product
Stuck in a loop
Create an account and asked to verify the email address. The only problem is when you do and it says congratulations you may now log in, it won’t let you. It just puts up a banner with “waiting for your account to be verified”!
Where did the timer go?
All of the sudden the timer feature has disappeared from my SmartHQ app. I thought this was a great feature as it would send me a text telling me when my timer was up. Not only does it no longer do that there is no timer feature on the app at all. Disappointing. What’s the point of having a smart appliance if the only thing you can do is turn the oven on or off?
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Worst app ever
Password resets is a never ending spiral of issues - even when you follow directions. And the app itself make purchasing supplies virtually impossible - terrible user interface and screen refreshes when one swaps away to look up information. This app is a disaster.
Inconsistent and unreliable
Disconnects from my appliances all the time and I have to reconnect them, which is only successful after about five tries and 30 minutes. Really great when I try to make my kids a quick dinner but I can’t use the right setting on our range because for some stupid reason I can only do it through this janky app.
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Operating Air Conditioner
This app is very handy I can lay in bed or be outside and turn the air conditioner on or off. Up or down any of the options that’s on the air conditioner I can pull up. I like it a lot. At this moment it’s got a little hick up but I found away around it so it doesn’t hinder me none. Thanks SmartHQ.
This app is truly APPALLING …
This app is truly APPALLING …
EVERY day I open the app it asks for the ModelID of the Haier heat pump hot water service… I enter it and invariably it asks yet again… and again… and again… and again… you get the picture… had it ask up to 15+ times before it would let me into the screen to check what the current water temperature was! And it doesn’t even seem to have to be the ModelID as I have also used some other number from the side of the unit!
One reason I chose the Haier heat pump hot water service was of the fact I “theoretically” control it from my phone… all it will allow you to change is the Maximum temperature… Boost… and choose one of the 4 operating modes… NO date change (for daylight saving) or anything else that one has to go to the outside unit and stand there trying to figure out how you have to make changes or reset it through pressing particular button combinations… and sometimes standing there in the middle of the night trying to figure it out while also having to hold a torch!
I should have done better searching to find a unit that truly does work fully from the phone!
If there was a zero star option I would use that!
EVERY day I open the app it asks for the ModelID of the Haier heat pump hot water service… I enter it and invariably it asks yet again… and again… and again… and again… you get the picture… had it ask up to 15+ times before it would let me into the screen to check what the current water temperature was! And it doesn’t even seem to have to be the ModelID as I have also used some other number from the side of the unit!
One reason I chose the Haier heat pump hot water service was of the fact I “theoretically” control it from my phone… all it will allow you to change is the Maximum temperature… Boost… and choose one of the 4 operating modes… NO date change (for daylight saving) or anything else that one has to go to the outside unit and stand there trying to figure out how you have to make changes or reset it through pressing particular button combinations… and sometimes standing there in the middle of the night trying to figure it out while also having to hold a torch!
I should have done better searching to find a unit that truly does work fully from the phone!
If there was a zero star option I would use that!
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Worthless
More interested in data harvesting than providing value. Impossible to connect device using latest iPhone.
Poor user interface experience.
App takes forever to load and I constantly find myself closing out of it and reopening with no success for minutes.
App won’t let me set up an account
I recently purchased the GE Profile washer/dryer combo and it recommended this app. I have tried numerous times to create an account but it repeatedly gives me the message “something went wrong, try again later” unfortunately later never works. App sounded promising but unless I can set up an account it’s useless!
Frustrating to say the
Least.
Frustrating to say the
Least.
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Poor implementation, overly complicated
This app should focus on adding an appliance and making it easy to monitor and get useful alerts. It does neither. The appliance add feature is overly cumbersome and error prone and the alerts are too frequent. Focus on the experience of adding your appliances (laundry in my case) and less on buying related products and related services.
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Useless App
Can’t sign in if their system only shows dots and not the characters you are entering when trying to change your password. Then it tells you to use a special character. lol I am but you only show dots so of course you can’t tell what I’m entering. No longer a useful app!
Practically useless
I genuinely do not understand how this app is over 4 stars, there’s very little actual practical usability with it. Sure I can set temps and whatnot, but it’s nothing I can’t do on the fridge itself.
What’s actually annoying about this app is how decidedly useless it is when it could otherwise be useful. For example, app will notify me if the freezer is getting too warm like what’s happened a couple times when the door was left cracked open, but if I open the app there’s no way to view the current temp nor to view temperature history or configure the alert to a different temp (we have breastmilk that must stay at or below 0F) or anything else actually useful.
On top of that they have the gall to try to sell me stuff nonstop on nearly every page in the app without any way to turn it off creating a gross and undignified experience. Seriously, we already spent so much on your appliance, why do you need to insult us further?
What’s actually annoying about this app is how decidedly useless it is when it could otherwise be useful. For example, app will notify me if the freezer is getting too warm like what’s happened a couple times when the door was left cracked open, but if I open the app there’s no way to view the current temp nor to view temperature history or configure the alert to a different temp (we have breastmilk that must stay at or below 0F) or anything else actually useful.
On top of that they have the gall to try to sell me stuff nonstop on nearly every page in the app without any way to turn it off creating a gross and undignified experience. Seriously, we already spent so much on your appliance, why do you need to insult us further?
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Great except for one thing.
I love knowing that someone opened the freezer drawer but I’d really, really love knowing they closed it back. The low temperature alert doesn’t help much if the door hasn’t closed properly and everyone has gone to work! It would help to know it the drawer is open for more than maybe 3 minutes it can be taken care of right away.
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It’s ok
I’ve had the washing dryer for two weeks now and every time I go onto the app it freezes up. I have to close it out and restart it multiple times not helpful at all.
En français SVP
C’est pour quand une application en français???
No features or stats of significance for new 330l monoblock
No detailed TOU, no ability to get statistics or tailor anything. Basic ability to add boost if needed.
Can’t even configure eco mode in the app- I need to do it on the unit 😵💫
Please do build out the smart features for the hot water systems…
-Show the temp over time
-Let me set a temp by time of day
-Let me set when to snooze heating by time of day
Etc etc
I get I can set things ON the inverter but that is so 1990’s..
App mostly focus on selling extra services not actually helping a user get better product features..
Can’t even configure eco mode in the app- I need to do it on the unit 😵💫
Please do build out the smart features for the hot water systems…
-Show the temp over time
-Let me set a temp by time of day
-Let me set when to snooze heating by time of day
Etc etc
I get I can set things ON the inverter but that is so 1990’s..
App mostly focus on selling extra services not actually helping a user get better product features..
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No notifications?
Something happened with this app and I no longer receive push notifications, which renders it useless.
