Best Customer Engagement Platform Apps

206+ iOS apps curated and reviewed

4.0 avg rating
20 free apps
Updated June 2026

From beginner-friendly picks to power-user tools, our customer engagement platform list covers 206+ iPhone apps updated through June 2026. Compare ratings, prices, and screenshots in one place.

Top Picks for Customer Engagement Platform

Quo (formerly OpenPhone)#1

Quo (formerly OpenPhone) by OpenPhone Technologies Inc

Business calling and texting
Editor's Choice
💼 Business
4.4😊(11K ratings)
FreeIn-App Purchases
#56in Business
Quo (formerly OpenPhone) screenshot 1
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Quo (formerly OpenPhone) screenshot 3
Quo (formerly OpenPhone) screenshot 4
Quo (formerly OpenPhone) screenshot 5
Quo (formerly OpenPhone) screenshot 6

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

What We Love

  • 🚀 Great phone
  • 👍 Fantastic App
  • 👍 Great app!
  • 👍 Great service

Room to Improve

  • 🔇 Unable to mute individual numbers
  • 🐛 SMS notifications don't alert sometimes
  • 🔒 Forced to let AI read all of our messages
Medallia Mobile 3#2

Medallia Mobile 3 by Medallia, Inc.

Activate Employees Anywhere
Strong Contender
💼 Business
4.1😞(806 ratings)
Free
Medallia Mobile 3 screenshot 1
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Empower your workforce with real-time customer feedback and action tools. This app provides role-based dashboards, streamlined workflows, and alerts to quickly address customer trends and concerns from anywhere.

What We Love

  • 🚀 Easy to use
  • 👍 Intuitive interface
  • 🚀 Responsive app
  • 👍 Helpful for work

Room to Improve

  • 🐛 Frequent crashes
  • 🐛 Login issues
  • 🐛 Notifications not working
Shopify Inbox#3

Shopify Inbox by Shopify Inc.

Live chat for your business
Worth Considering
💼 Business
4.8😐(13K ratings)
Free
Shopify Inbox screenshot 1
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Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

What We Love

  • 🚀 Quick response to customer inquiries
  • 👍 Helpful for increasing sales conversions
  • 💡 Useful for providing customer service
  • 👍 Customization options for chat

Room to Improve

  • 🐛 Delayed message updates and notifications
  • 🐛 Inability to switch between multiple stores
  • 🐛 Crashes and glitches

More Customer Engagement Platform apps to explore

4
1440 Mobile
1440 Mobile
1440 Mobile
Customer Engagement App
Free

This app streamlines customer engagement for mobile employees by unifying communication channels like SMS, WhatsApp, and chat. It offers deep Salesforce integration for CRM data access, AI-powered reply suggestions, and tools for efficient team collaboration.

Unified communication channelsSalesforce integrationAI-powered reply recommendations
💼 Business
(12)
free
5
Swell Platform
Swell Platform
Swell Platform
Business Growth Platform
Free

This business platform helps companies acquire and retain customers by facilitating communication, understanding customer needs, and generating positive reviews. It aims to streamline customer engagement and enhance overall customer experience.

Customer acquisitionCustomer retentionCustomer communication
💼 Business
(22)
free
6
AdvocateHub by Influitive
AdvocateHub by Influitive
AdvocateHub by Influitive
Your Engagement Platform
Free

Engage with brands you love by completing challenges and earning rewards. Gain insider access to companies, provide feedback on new features, and connect with a community of like-minded individuals.

Engage with brandsComplete interactive challengesEarn points and rewards
💼 Business
(26)
free
7
ActiveCampaign
ActiveCampaign
ActiveCampaign
Sales CRM, Marketing, Reports
Free

Manage your sales pipeline, marketing campaigns, and customer data from anywhere. Track key performance metrics, update deals, and communicate with contacts on the go. This app provides essential business insights and tools for sales and marketing professionals.

Marketing reports and analyticsCRM and sales automationContact and lead management
💼 Business
(1.2K)
free with in-app purchases
8
Community by C Space
Community by C Space
Community by C Space
C Space
Free

Connect with brands and contribute to customer-inspired growth. This app allows you to engage with major companies in a unique way, receiving notifications for new activities and completing them directly from your mobile device.

Connect with brandsCustomer-inspired growthEngage with major companies
🌟 Lifestyle
(1.9K)
free
9
Drift - Chat & Video
Drift - Chat & Video
Drift - Chat & Video
Live Chat & Video for Sales
Free

Connect with prospects and customers instantly through live chat and personalized video messages. Never miss an opportunity to engage, schedule meetings directly from conversations, and track customer interactions on the go.

Live chat with customers and leadsRecord and share personalized videosReal-time notifications for website visits
💼 Business
(1.1K)
free
10
Nextiva – The NEXT Platform
Nextiva – The NEXT Platform
Nextiva – The NEXT Platform
by Nextiva, Inc.
Free

This app unifies customer communications, including calls, chats, and texts, into a single inbox. It facilitates team collaboration, provides performance insights, and uses AI to enhance workflows. Stay connected and manage customer interactions seamlessly from any device.

Unified inbox for calls, chats, and textsTeam collaboration toolsPerformance metrics and insights
💼 Business
(20)
free
11
Zoho SalesIQ - Live Chat App
Zoho SalesIQ - Live Chat App
Zoho SalesIQ - Live Chat App
Hassle Free LiveChat Software
Free

This platform combines live chat, website visitor tracking, and analytics to help businesses convert visitors into customers. It offers proactive engagement, real-time translation, and lead scoring to enhance customer interactions and sales.

Website visitor trackingLive chat functionalityProactive chat invitations
💼 Business
(1.3K)
subscription
12
LiveChat - Support & Sell
LiveChat - Support & Sell
LiveChat - Support & Sell
Customer service chat
Free

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

Real-time customer supportIncoming message sneak peekReady-to-go responses
💼 Business
(108)
freemium
13
Kaon Digital Engagement
Kaon Digital Engagement
Kaon Digital Engagement
by Kaon Interactive Inc.
Free
💼 Business
(0)
14
Surefire Platform
Surefire Platform
Surefire Platform
All-in-one local marketing
Free

This platform offers a comprehensive suite of tools to manage and optimize your local digital marketing efforts. Gain insights into customer behavior, track ROI, and outmaneuver competitors to drive business growth and profitability.

All-in-one marketing managementCustomer acquisition and retentionROI tracking and analysis
💰 Finance
(33)
free with in-app purchases
15
DelightChat - Customer Support
DelightChat - Customer Support
DelightChat - Customer Support
Shared Customer Support Inbox
Free

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

Unified inbox for multiple channelsTeam collaboration toolsShopify order data integration
💼 Business
(1)
free
16
Cooleaf
Cooleaf
Cooleaf
by Cooleaf, Inc.
Free

This platform helps organizations engage, recognize, and reward their stakeholders globally. It facilitates feedback collection, immersive experiences, and data-driven insights to measure success and celebrate achievements with a customizable rewards catalog.

Feedback collectionImmersive experiences and eventsData-driven insights
📊 Productivity
(56)
freemium
17
AskNicely
AskNicely
AskNicely
Real Time Customer Feedback
Free

This AI-powered platform helps businesses manage customer experience by collecting and responding to feedback in real-time. It identifies areas for improvement, suggests focus areas for teams, and helps set company-wide growth goals.

Real-time customer feedback collectionAI-powered customer experience managementCSAT and NPS performance tracking
💼 Business
(47)
free
18
HubEngage - Employee App
HubEngage - Employee App
HubEngage - Employee App
ONE App for 360° Engagement
Free

This app unifies employee communications, recognition, social networking, surveys, and instant messaging. It helps organizations of all sizes boost productivity, engagement, and reduce costs by reaching all employees through a single, branded platform.

Employee communicationsEmployee recognitionEnterprise social network
💼 Business
(92)
free
19
amoCRM 2.0
amoCRM 2.0
amoCRM 2.0
Cloud based CRM system
Free

This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.

Messaging-powered CRMMulti-channel communication (messengers, email, calls)Personalized customer dialogues
💼 Business
(20)
freemium
20
Freshchat
Freshchat
Freshchat
Chat with customers on-the-go
Free

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

Manage conversations on-the-goView visitor profilesReceive push notifications
💼 Business
(52)
freemium