Easily manage and monitor all connected locks from a single interface. Grant temporary access codes remotely and update your property portfolio by adding users, devices, and locations.
What We Love
- 👍 Integrates with Airbnb
- 👍 Can group doors
- 👍 Sends guest instructions
- 👍 Can check lock status
- 👍 Can lock remotely
- 👍 Shows battery percentage
- 👍 Old app was great (historical)
- 👍 New app interface is better (historical)
Room to Improve
- 🐛 App crashes frequently
- 🐛 App is unstable
- 🐛 App is unusable
- 🐛 App doesn't work
- 🐛 App requires reinstallation often
- 🐛 Login issues
- 🐛 Syncing problems
- 🐛 Poor UI/UX
- 🐛 Security concerns
- 🐛 Expensive subscription
- 🐛 Lock issues (seized, dead batteries)
- 🐛 Poor customer support
- 🐛 Incompatible with older locks
- 🐛 Inconsistent event logging
- 🐛 Difficult to manage users/codes
- 🐛 No password save option
- 🐛 No manual sync option
- 🐛 Clunky navigation
- 🐛 Removed consolidated events view
- 🐛 User codes not masked
- 🐛 Less intuitive than old app
- 🐛 Can't edit guest PINs
- 🐛 Remote unlock unreliable
- 🐛 No push notifications
- 🐛 Subscription limits locks
- 🐛 Can't edit pre-populated Airbnb codes
- 🐛 App doesn't work with older locks
- 🐛 No longer supports older devices (thermostat)
- 🐛 "Snap" unavailable error
- 🐛 Freezing on spinning wheel
- 🐛 Can't add new guest easily
- 🐛 Can't manage email settings without subscription
- 🐛 Integration claims false
- 🐛 Limited RBAC
- 🐛 Security holes in roles
- 🐛 Can delete admin settings without trace
- 🐛 App opens and closes instantly
- 🐛 PC version has fewer bugs
- 🐛 Says no admin privileges despite being admin
- 🐛 App intermittently works
- 🐛 Lock seized, batteries die quickly
- 🐛 Forced account creation
- 🐛 Forced address association
- 🐛 WiFi connection not free
- 🐛 App crashes on login
- 🐛 Website not mobile-friendly
- 🐛 Can't change time window for guest
- 🐛 Doesn't work with OS updates
- 🐛 Glitchy, requires login after update
- 🐛 Doesn't sync reliably
- 🐛 No way to manually sync
- 🐛 Event history not recorded
- 🐛 No way to sort event history by date
- 🐛 App won't launch after reinstall
- 🐛 "Oops..." error
- 🐛 Can't stay signed in
- 🐛 No better UI
- 🐛 App launches when opened
- 🐛 Can't login after reinstall
- 🐛 Update made app unusable
- 🐛 Can't create/edit codes easily
- 🐛 No way to troubleshoot remotely
- 🐛 Yearly subscription cost
- 🐛 Can't register access user without going into existing door
- 🐛 No easy access to other properties
- 🐛 Can't cut and paste email addresses
- 🐛 No password remember function
- 🐛 Have to use computer for management
- 🐛 Have to pay for features previously free
- 🐛 Takes twice as long to navigate
- 🐛 Removed consolidated events view
- 🐛 User codes in plain view
- 🐛 Half the users no longer appear
- 🐛 Need to configure other options on lock
- 🐛 Subscription needs to include more than one lock
- 🐛 App doesn't work with older locks
- 🐛 Customer service slow
- 🐛 Rarely shows accurate lock status
- 🐛 Can't unlock door for guests remotely
- 🐛 Need option to save username and password
- 🐛 No longer supports thermostat
- 🐛 Can't view/edit/send guest email template from app
- 🐛 Activity log lacks detail
- 🐛 Can't edit Airbnb guest codes
- 🐛 Old app was better
