Cancel previous owner services? -> pay us
Bought a house with remotelock. I do NOT want to have it enabled. I just want to have it REMOVED FROM ALL PREVIOUS OWNER/TENANT ACCOUNTS FOR SECURITY -> they ask to pay for an account, get their services pack and then only they will remove it from previous accounts. Very bad
Needs more work
Limited RBAC, user roles don't include devices, roles leave security holes like - role restricts to lock unlock but you can delete notification settings of admin user without any trace of the changes in admin logs for shared account access. Stuff like that. For the basic lock unlock and integrations it's very good
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安定しない
アプリ開いて2秒でおちる
使い物にならないのでweb版を見ている
使い物にならないのでweb版を見ている
Garbage
Says they integrate with Igloohome but come to find out they actually don’t. They don’t even seem to be aware of this. Wasted a bunch of my time trying to integrate my Igloo Lock Box here. Garbage.
Garbage
This app is total garbage. It works half the time and the remote lock supports is well…$hit.
Force closing / Unusable
The app started force closing instantly. In its current state it’s unusable. Please fix asap.
使えない！
PC版と比べて不具合が多すぎる！
Please fix
For “about” a month or two, the app doesn’t work. Specifically, I can enter the app but it says I dont have admin privileges to see or edit a guest PIN code. I am the only user; I am the admin. Tech support says they’re aware of the problem. Ive been patient because they e always been great support but enough is enough. This adds lots of time and hassle to my usability. Please fix.
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Works great
We use this for our 3 airbnb properties and we hardly have had issues. Works great for us. I guess make sure you have good wifi? Idk why others don’t like it
Absolutely useless!
The app works intermittently, but what’s worse is that the lock completely seized as though it were a car engine with no oil. The batteries would go dead within days. Now I can’t even unsubscribe from the useless emails because you have to be a PAYING CUSTOMER to manage your email settings. Even though I have attempted to filter these annoying reminders of what a waste of time and money this lock and app have been, they somehow manage to persist years later. This has been the only Wi-Fi capable lock I could find so I had high hopes. Those hopes were promptly crushed by the lack of positive performance.
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Shady developers
First you need to download the app.
Then you are forced to create an account, which are your lock less secure.
Then you are asked to associate your account with the street address of the build your locks are located, why makes your locks less secure.
Then after all that you are finally shown that connecting your locks to wifi is not free (as it is with every other IoT device) and will cost at least $36/year.
Then you delete the app because this is ridiculous, but they already have your email address and the password you added to your account, making your personal information less secure.
Then you have to decide if you’re going to return the lock you just installed, or move without the wifi access you already paid for when you bought the more expensive device.
This is amateur hour nonsense.
Then you are forced to create an account, which are your lock less secure.
Then you are asked to associate your account with the street address of the build your locks are located, why makes your locks less secure.
Then after all that you are finally shown that connecting your locks to wifi is not free (as it is with every other IoT device) and will cost at least $36/year.
Then you delete the app because this is ridiculous, but they already have your email address and the password you added to your account, making your personal information less secure.
Then you have to decide if you’re going to return the lock you just installed, or move without the wifi access you already paid for when you bought the more expensive device.
This is amateur hour nonsense.
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App crashes on login attempt
I have never been able to use the app. When I try to log in it reports an error and says to delete and reinstall. Which I’ve done a few times now.
Unfortunately their website doesn’t work well on mobile either. I can’t change the time window for an existing guest, which is why I tried to install the app in the first place.
Unfortunately their website doesn’t work well on mobile either. I can’t change the time window for an existing guest, which is why I tried to install the app in the first place.
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Generally good…
…but doesn’t work with 15.1 update. My husbands phone is still on 14.8.1, and the app works.
App error
As of 12/30/2021, the app is still not working. Maybe this is caused by the most recent update.
Most recent update killed the App
I’ve found this app to generally be a bit glitchy, but very useful. Last week’s update required me to login, and when I did, it said there was a problem with the app and a problem report was generated and someone would be alerted. It recommended deleting the app and reinstalling it, which I’ve done numerous times- same problem. Please get this recent update, updated, so I may use the app again! Thank you.
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Unreliable, bad UI
Does not sync reliably to my device when new access are generated. Doesn’t tell you either that it is not syncing. App UI ha no way to manually sync either. Will probably switch to another service once my subscription runs out.
Hit or miss….or miss
The app seems to work fine, until it doesn’t. With no rhyme or reason. I use it to check event activity at the property the coded lock is installed. Today (so far), upwards of 10 people have entered the building utilizing the lock. The app has not one record of such access. I’ve attempted to refresh the app, looked for updates, checked my wifi connection-all in vain. I guess I will uninstall and reinstall this app in an attempt to get the event history to kick in, and show me keying history reflective of the camera history.
P.S.: There should be some way to sort event history by date.
P.S.: There should be some way to sort event history by date.
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Still not working
What is going on? It’s bad enough that I had to keep reinstalling the app every time I need to use it, Now the app won’t launch after the reinstall! This I so annoying. Are the developers even working on a fix?
Get a new App developer
Whoever updated your app got it wrong.
Besides the lack of stability, the stupid “oops…” error keeps user from doing anything. Other than uninstalling and reinstalling the app.
Bring back:
1. Ability to stay signed in.
2. A better user interface
3. An app which launches when opened.
Besides the lack of stability, the stupid “oops…” error keeps user from doing anything. Other than uninstalling and reinstalling the app.
Bring back:
1. Ability to stay signed in.
2. A better user interface
3. An app which launches when opened.
Keep having to delete it
Every time I use the app, I have to delete it and reinstall it. If I don’t it gives me an error. End it says it is sending a problem ticket. Please fix this crappy app.
