Leave a Review Disney Jigsaw Puzzles!
Purchase
Love this game but wish you could use your coins to buy puzzles instead of moneyarielxena
Developer Response
Hi Arielxena, thanks for your review! 👍 We're redesiging the app at the moment, and so we'll look at adding this ability to use coins earned to buy puzzles!What happened to my puzzles I purchased?
I have bought 2 puzzle packs so far. The first showed up no problem and I have completed all. I purchased the Frozen II pack as well and I cannot find it anywhere!! So, I paid for it, but it is not showing up?? The app crashes pretty much every time my daughter uses it but it is still pretty fun. Just someone please help me get these puzzles I purchased to work!
Ok I'm really confused now... I checked to see if someone replied to my review and it now says it was edited, but still looks like the review I wrote but that it was written by someone called "carfreak" that is not me! What is going on here. I'm starting to think this site has been hacked. I have gotten no response from my email or this review. There is an issue and I DO NOT RECOMMEND.Show lessCarfreak 2
Developer Response
Hi there, and thanks for taking the time to leave a review! We've recently updated the app to make it much more stable and it's now 99.8% crash free. We'll keep working on it to make sure it's 100% crash free. You mentioned you purchased the Frozen II pack, and that should unlock in the Frozen II section of the app on the home screen. If you have any problem finding the puzzles, or need any help please check our customer services site at help.disneyjigsaw.app or email us at help@disneyjigsaw.app.Really fun
This is my favorite puzzle app. I wish there were more rewards. After you play a while you kinda run out. I think it would be cool if you could get a reduced amount of points for finishing certain achievements multiple times (it’s really hard to do a 64 piece one in under four minutes- I think giving us 5 puzzle points per time you do it would be a good incentive to keep practicing! 😄)
Also, please add more packs and bundles. A problem I have is that you can only preview the puzzles that come in a pack on a certain tab, but that tab doesn’t have all puzzles. I’m very interested in the northern lights frozen bundle but I don’t want to pay that much money without a preview. Please add Sofia the first puzzles! I would buy them all!
Overall, great game. The princess bundle is a good deal and I play it everyday.Show lessMoonBunny464
Developer Response
Hi there, thanks for leaving your review! Our achievements system is currently undergoing some reconstruction in order to make it more user-friendly and rewarding. We have noted your suggestion to increase the incentive to complete challenges multiple times. We are constantly updating the app with new puzzle packs and bundles to keep our players' experiece fresh and exciting! We are also working on showing previews for bundle packs, such as the Northern Lights Frozen bundle. You might be happy to know that our Sofia the First puzzle packs are currently on sale!Would like to give 5 stars, but
I would like to give this app 5 starts. I love the puzzles and do the daily one everyday. Yet there have been times when I couldn’t because it said check internet connection like I wasn’t connected and I was. Also I can no longer share to Facebook so I can’t get the reward from those puzzles. This has been a problem for awhile and I even submitted a support ticket. Was told they would look into it further. Been over a year and still don’t have an answer or solution.Show lessMistyrain36
Disney jigsaw.
I belong to three other puzzle games. Based on what I’ve seen so far on ‘‘tis one, I would invest any money for your puzzles. The background makes it very difficult to place pieces. The puzzles are much smaller than the place to build them. It is not very well set up. Try some other sites. Magic puzzles has been around a long time. I feel that doing a Disney site is appealing to kids but it would cost their parents a fortune because they want to see the Disney characters but would get poor quality.Show lessgranny's usable
Where did all my recently saved puzzles go??
1-8-20: I’ve played this for years and spent a lot of $ on it for the different collections etc. I loved this app until you(Sparkle) took over. Ever since, the Daily Puzzle I have trouble getting. It’ll say “check internet connection”, when I have 100% internet connection and all my other games and apps work fine. My internet connection has nothing wrong with it. I was doing a nice streak of daily puzzles until that happens. You should fix this and compensate players with a other free puzzles or puzzle pieces. Other games that have glitches do this.
Also, where did all my puzzles that I started and didn’t finish go?? I had a lot of down time last night and I did about 6 of my puzzles that I never finished(the Recently Played area) and I know I have about 20 puzzles!!!! Where did they go?? Before you took over, Sparkle, my Recently Played and saved puzzles would still be there. Please fix these issues!!Show lessHeather_cny
Developer Response
Hello there, thank you for your feedback. I'm sory to hear you are having these problems. You can send an email to Help@DisneyJigsaw.app to get in contact with our customer support team. They will be able to solve the issues you are experiencing.Daily Puzzle
Had this app for a while and enjoy the daily puzzle option.
The past week, instead of a puzzle there has been a message to check the internet connection. I have no problem with my internet connection and have checked/done all the usual stuff my end, but still the same message...Jules1949
Kind of works.... be prepared to spend!
Got this as a bit of fun for little one. The free daily puzzle has never worked, always says internet issue no matter where I’m connected. There are barely any free puzzles, and you have to complete puzzles to get more free puzzles, except the daily puzzle isn’t working.....
I imagine if you want to get the most from this app you will need to spend £10 - £15. I’m disappointed it didn’t work properly and didn’t do more without spending money.Show lessBeckyBB13
Was a 5 star app until January 1
I love this app. Downloaded it in June. Have played almost every day and spent plenty on puzzles with no regrets. But since January 1, the daily puzzle is no longer available. It says check internet connection. There is no issue with my internet connection. All other apps are working fine. Oh and the internet connection works just fine to purchase within the app. Reached out to Sparkle Games by email twice with absolutely no response. I see by other reviews I am not the only one having this issue. I understand things/glitches happen from time to time, but at least acknowledge and address it. And for those of us that have spent plenty of money with you, you could at least offer a free puzzle as we have now lost our daily puzzle streak. I was 20 days away from receiving 50 points for not missing a day completing the daily puzzle. Very frustrating. I love the puzzles and will continue to play. Fix the daily puzzle issue and you’ll have 5 stars from me.Show lessDA MAN 1907
Developer Response
Hi there, thank you for your feedback. We have fixed the issue wihin the app, regarding the free daily puzzle. We are constantly working on improving all of the features in the ap, so your feedback is very important ot us. We hope you continue to enjoy playing our puzzles! If you have nay issues in the future, you can send an email to Help@DisneyJigsaw.app to get in contact with our customer support team. They will be able to solve any issues you might experience.Annoyed
A couple months ago I tried to redownload the app due to the fact I wasnt receiving new puzzles and when I went to download the app it wouldn’t download. Now that I can ,I lost ALL my progress in the game and now I got to start all over again.
You should of made it possible to save the progress by having it synced to FB. Not happy at all! Lost all my free puzzles I was saving to do, all the points I earned. Right now if I could rate this app,I sure wouldnt of giving it one star ,it would be on the minus side. Not sure I want to even start all over again. And there os no customer support what so ever and thats another annoying thing about this app! Someone should of thought about too. So thanks for that!Show lessPlyfulSheDevil
