Horrible customer service
Takes multiple attempts even to get a chat to come up for customer service. Autofills an account number that was changed last year and only mentions one of three phone numbers I have with CenturyLink. When they are about to actually do whatever they say, they’re going to do to move the problem forward, you lose the chat, and have to start all over again. I have spent 12 hours on this today, and still no closer to a resolution. Time to change Internet service providers.
Second day, four more hours of wheel spinning with the app repeatedly trying to use an account number that was changed last year by CenturyLink and not knowing about all three phone numbers. Worked my way around that twice. Finally got a functioning chat window and all the way to a technician appointment — in two weeks!!!!!
So much for 24/7 support.
Nothing the app developer can do about a broken support system with understaffed technician population.
I’m switching to Comcast, which can roll out an installer in five days. If there had been cable at the house before, I would already be up and running.
Second day, four more hours of wheel spinning with the app repeatedly trying to use an account number that was changed last year by CenturyLink and not knowing about all three phone numbers. Worked my way around that twice. Finally got a functioning chat window and all the way to a technician appointment — in two weeks!!!!!
So much for 24/7 support.
Nothing the app developer can do about a broken support system with understaffed technician population.
I’m switching to Comcast, which can roll out an installer in five days. If there had been cable at the house before, I would already be up and running.
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Response from developer
I apologize for any issues you have encountered when trying to reach customer service. Please feel free to contact us at talktous@centurylink.com with reference number 79347954 in the subject line and we will be happy to look into this issue. ~Cherie
