Leave a Review Norton Family Companion App
Its awful 😡
I have no privacy and my phone is slow. i cannot send snapchats, check gmail, use roblox or pinterest, and all my widgets i had on my phone are gone. This app is horrible. Please remove it from the app store. I cannot delete apps or manage my subscriptions. this is an app for helicopter parents.Cjackman1
I hate this app!!!
This is honestly the worst app! I used this app and it wouldn’t let me go on any of my social media’s and didn’t give my phone any network access to the apps that needed it! I am so disappointed in this app that would have to give it one star. I do not recommend your child having this app.132Banana132958
Breaks OS Functionality
This app has disabled native functionality on 5 devices across two different OS’ and no one can fix it. Promises of calls since you can’t speak directly to Level 3 support or their management have gone unreturned. I have been a Norton customer across several products for many years until 2021 when I let it all lapse but this one. I am the customer. Treat me like one. Now you can just respond to my complaint with the BBB. Surprised to say this but they are as bad as that large ISP that has awful service.Show lessfor_real???
Developer Response
Hi There, I really apologize for the negative experience you had with support. This isn't something that we would like to here from our customers. We would like to discuss the issue that you have cited in your review and help you get it sorted. Please send us an email to nortonfamilysupport@nortonlifelock.com with details. We will look into it for you. Thanks!Helps keep my kids safe
Very good App. The kids app works great. It does what I expect it to do according to Family rules.
The parents app is all wonderful for quick changes when needed.
5 stars.royb_ok
Bad
This sucks dudeRagingsloth3
I hate this!!!!!!!!!!!
What the heck. Not only did I find a way to turn this crazy app off, but when I did, all my apps were rearranged! The “help section” isn’t help, it’s there to rub it in your face that you’re just a dumb kid and your parents are in your life to run it. Seriously get a clue from these reviews and look away. Ugh.Show lessThe Perilous Pen
Don’t listen to people who like this app
This app blocks random apps and websites that are safe. Can’t even read articles. Maybe change your description so it’s warns parents about what they are getting themselves into? Never mind, edited it for ya. Gonna share. Sorry free country, unlike what this app does.Hello20180831
Horrible
This app is severely annoying and I raise concern at the fact that the child has no privacy or freedom. Yes some kids make imprudent or brainless decisions but giving strict parents more of a reason to control there kids genuially makes me sad cause strict parents think they help there kids cause they want the best for them but they really are emotionally damaging them. Overal this app would be good with some slight tweeks like being able to FaceTime or select apps to lock and apps to have unlock that would be great.
Thanks :)Show lesshorselover648
FAQ Kids can get on the web by deleting their profile
Supervision settings stuck won’t turn onKaebz
Developer Response
Were sorry to hear you are facing this issue. Please see link attached and create a new thread in the Norton Family Board for a solution https://community.norton.com/en/forums/norton-family.Automatically Restricts Youtube, Google etc.
I somewhat understand removing these apps but at least allow parents to enable them.Eyadd
Developer Response
We're sorry to hear the restriction of these applications has caused you inconvenience. As you add each child, Norton Family applies house rules based on the child's age. We understand that parents may wish to restrict or provide access to certain applications, and we do offer the opportunity for parents to enable access to these applications. You can customize the house rules at any time to better suit each child's maturity level. You can use Norton website or Norton Family app for parents to view or update the house rules to remove any restrictions which Norton Family puts in place.
